OPERATIONS MANAGER

Employer
MAXIMUS GLOBAL SERVICES, LLC
Location
Dulles, VA
Posted
May 29, 2022
Closes
Jun 12, 2022
Ref
001238344603
Industry
Other
Hours
Full Time
Operations Manager (Dulles, VA). F/T. Plan, direct, or coord the operations of our organizations, overseeing multiple depts. & subordinates functions. Resp for mgmt of our clients, Ethiopian Airlines (ET), airport operations at Washington Dulles Int'l Airport. Manage & supv all operative staff for ET, incl Suprvsrs & Passenger Service agents in all operational areas: ticket counter, gates, FIS, checkpoints to ensure a safe operation along w/ excellent customer service. Liaise w/ Ethiopian Airlines direct mgmt & corporate personnel in Ethiopia. Analyze & address operational deficiencies, hazards, & concerns identified thru operation risk mgmt reporting system. Manage & maintain communication btwn Maximus Global Services & Ethiopian Airlines. Answer inquiries rltd to operations, security, & safety. Represent Maximus Global Services & ET liaising w/ Airport Authorities, Federal agencies such as Customs & Border Protection, Transportation Security Administration, & the FAA when necessary. Exercise supervision authority over around 55 subordinates incl Passenger Service Agents, Suprvsrs, Customer Service Agents, Baggage Handlers & Skycaps. Reqmts: Bachelor's Deg. (or foreign educational equiv) in Mgmt, Bus. Admin in Project Mgmt, or closely rltd field(s) + 24 mths of exp in job offrd or as General Mgr, Mgr Airport Service or closely rltd position(s). Fluency in Amharic lang. (Ethiopian lang.) (read/ write/ speak) req'd. Email resume to: Maximus Global Services, LLC, Attn: Maria Matamoros, HR Manager at: vmatamoros@ mgs-holdings.com

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