Skylight is at the forefront of a civic movement to reinvent how the government serves the public in a digital world.Our talented team of designers, engineers, and more consists of former Presidential Innovation Fellows, founders of 18F, and members of the US Digital Service.We firmly believe that government success requires working closely with them to build up their internal capacity to deliver great digital services. The work is challenging, but highly rewarding: Millions of people "A cents € from veterans to immigrants "A cents € depend on government services to fulfill their needs every day.Since launching a few years ago, our team has grown rapidly. We find ourselves in an exciting position to further deepen our partnerships within the government contracting space, to continue to attract and retain amazing teammates, and to scale our capacity to make an even bigger difference in the world.Our company is organized into five main groups: Executive Office (sets and operationalizes the strategic direction of the company), Human Services (focused on clients such as the Centers for Medicare & Medicaid Services), Defense Services (focused on clients such as the US Air Force), Training Services (focused on providing educational services to various government clients), and Service Excellence (focused on continually improving how we deliver client experiences and services across the company).We're looking for a talented executive to join our growing team and serve as Skylight's Vice President (VP) of Service Excellence.RequirementsWhat you'll do:Form collaborative partnerships across the company to make Skylight the premiere provider of digital government consulting servicesRelentlessly advocate for and take action to drive the highest levels of quality service and workOversee multiple Practice Area Leads who are responsible for developing, sharing, and representing Skylight's know-how in areas such as experience design, product management, and software engineeringDevelop and institute competency development frameworks across the entire organization to provide a means for describing and measuring how to progress and be successful in various rolesWork across the organization to embed professional development activities (such as coaching and peer mentoring) into our normal, day-to-day operationsDevelop organizational-wide knowledge assets such as frameworks, handbooks, guides, templates, etc. to help improve the quality and value of our delivery workMake these knowledge assets accessible both internally and externally Develop and implement transparent feedback mechanisms to measure and gain insight into ways we can improve the quality of our deliveryPartner closely with the VPs of our business units (such as Human Services) and others within the organization to continually improve the quality of our deliveryPartner closely with the VP of Training Services to translate the know-how of our people and organization into new and improved educational offerings Be willing to provide hands-on client delivery support, where necessarySupport business development activities, as neededPerform and support core operational functions such as human resource managementWhat we're looking for:Startup mentality, including a high degree of entrepreneurialism and resourcefulnessStrong background in managing complex client service delivery engagements featuring cross-functional teamsStrong knowledge of digital delivery principles and practices, such as user-centered design and agile software delivery Experience building and managing high-performing teamsCollaborative, supportive leadership styleCustomer-oriented and quality-mindedExperience with government contracting and contract management, a plusExcellent interpersonal and relationship management skillsExcellent analytical and problem-solving skillsOrganized and detailed-orientedSuperior written and oral communication skillsA mindset and work approach that aligns with our core valuesAbility to travel to from time to time (when it's safe)Don't meet 100% of the criteria but think you can do the job? We'd love to chat anyway! We're on a mission to build diverse teams, and studies have shown that women and marginalized folks are less likely to apply to jobs if they don't check every box.BenefitsWe focus on supporting you in a variety of ways:Competitive salaryMedical insurance, dental insurance, vision insuranceShort-term and long-term disability insuranceLife and AD&D insuranceDependent care FSA, healthcare FSA, health savings accountDollar-for-dollar 401(k) match up to 10% of your salaryPaid time off, including 15 accrued vacation days, 11 federal holidays, 5 floating holidays, and flexible sick leaveMinimum of 9 weeks paid time off for all eligible new birth, adoption, or foster parentsPerformance rewards, including annual salary increase, annual performance bonus, spot bonuses, and stock optionsBusiness development / sales bonusesReferral bonusesAnnual $2,000 allowance for professional developmentAnnual $750 allowance for tech-related purchasesAnnual swag budget of $100 to display your Skylight pride with some merchandise (hoodies, hats, and more)Dollar-for-dollar charity donation matching, up to $500 per yearAccess up to $1,000 before payday to cover emergency expensesRemote-friendly work environmentAn environment that empowers you to unleash your superpowers for public goodWe participate in E-Verify and upon hire, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US We're an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, sexual orientation, gender identity or expression, religion, age, pregnancy, disability, work-related injury, covered veteran status, political ideology, marital status, or any other factor that the law protects from employment discrimination.