Sr Manager, Process Management - Data-Driven
- Employer
- Capital One
- Location
- Bethesda, Maryland
- Closing date
- Jun 7, 2022
View more
- Industry
- Financial Services and Banking
- Function
- Finance
- Hours
- Full Time
Job Details
Sr Manager, Process Management - Data-Driven
Capital One's Agency Multifamily Operations team is seeking to improve its ability to perform operations at an increasing scale and establish a culture that supports rapid technological improvement and innovation. We're looking for an experienced manager to re-define the way we move, transform, and share data within our servicing portfolio. In this role, you will play a critical role in achieving our strategy. You will coordinate extensively with business process owners and technology support teams to create a framework for distributing data both internally and externally that simplifies our business and drives it forward. In addition, through improving access to data, you will support enhancements to our analytical capabilities and help us answer questions critical to business decisions.
What will you do? :
- Drive definition of key portfolio performance metrics using data from production systems, and create standards for publishing these metrics to Agency associates
- Use available tools - e.g. QuickSight - to develop solutions that standardize the consumption of loan servicing and asset management data, and ensure these solutions can be customized to our recurring reporting requirements
- Engage with users and related stakeholders to identify opportunities and uncover untapped needs
- Perform data extractions and execute complex analytics in response to business problems
- Identify opportunities to apply cutting-edge technology like automation, machine learning, artificial intelligence and predictive analytics to re-imagine the way Capital One manages Agency servicing operations
Here's what you'll need to be successful :
- Attention to detail and a commitment to continually validating the data provided to our associates and partners
- Proven track record of shipping successful products to market which exceed user expectations
- Knowledge and passion for emerging technologies and how they are used to empower developers and businesses to deliver great products
- Grounding in human-centered design with a natural empathy for users
- Strategic thinking and an ability to effectively identify opportunities for growth in new businesses and markets
- A high level of intellectual curiosity and comfort with ambiguity
- Structured communication & storytelling skills with all audiences
- Significant experience applying analytical rigor to support technology decisions
Basic Qualifications :
- Bachelor's Degree or Military Experience
- At least three years of experience with Multifamily mortgage data
- At least 1 year of experience with Agile methodologies
Preferred Qualifications :
- At least five years of experience with Multifamily mortgage data
- At least two years of experience with Fannie Mae or Freddie Mac monthly reporting processes
- Ability to analyze and manipulate complex data-sets
- Experience with SQL and/or Tableau and/or QuickSight
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
#LI-Hybrid
#CommReal
No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Company
We Don’t Only Think Big Things—At Capital One, We Do Big Things.
You’re dedicated to your career. You deserve professional satisfaction and personal fulfillment. You belong at Capital One.
Here, every day brings another chance to do impactful work that matters: helping millions of customers confidently manage their money, building stronger communities and delivering truly disruptive tech. You’ll give your all alongside some of the brightest, most resilient people in the industry—and in return, you’ll enjoy the growth opportunities, support, flexibility and benefits you need for an exhilarating life both on and off the job.
Be inspired. Be yourself. That’s #LifeAtCapitalOne.
Creating a Culture of Belonging
At Capital One, we value diversity, inclusion and belonging at our core. We’re building a place of belonging—where everyone can feel seen, heard, valued and free to be their authentic selves. We want to be a place of opportunity—where associates from all backgrounds innovate for our customers and communities, and build meaningful, fulfilling careers.
We endeavor to be a welcoming and inspiring place for all. We seek and embrace diversity. And we’re committed to having a diverse and inclusive workforce, focused on increasing the representation of underrepresented groups, strengthening our culture of inclusion and belonging and harnessing our scale to invest in our communities.
We’re focused on three core principles to advance diversity, inclusion and belonging across Capital One:
Create a culture of belonging where everyone can thrive and innovate
Attract and develop talent from all backgrounds and experiences
Ensure our systems and programs promote fairness and equity
Get a career with more at Capital One. Discover it for yourself today.
Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability or other protected status.
Get job alerts
Create a job alert and receive personalized job recommendations straight to your inbox.
Create alert