Senior Business Manager - Bank Operations

Capital One
McLean, Virginia
May 28, 2022
Jun 27, 2022
Full Time
Center 2 (19050), United States of America, McLean, Virginia

Senior Business Manager - Bank Operations


As a Senior Manager, Business Analysis at Capital One, you will apply your strategic and analytical skills to major company challenges. You will lead and team with world-class professionals to develop and test strategies that ultimately impact the bottom line. And you'll do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation. This Sr. Business Manager will lead a team of business analysts on developing and driving impactful strategy and analytics to Retail and Direct Bank Operations where this role will have a direct impact on benefiting our business, our customers, and our associates.

Our Bank Operations Strategy and Analysis team is a critical force in building and driving impactful strategic initiatives and a roadmap for the Bank Ops organization. The talented Business Analysts within our team work with solid guiding principles to:
  • Improve the channel performance and customer experience
  • Improve Operations through analytical thought-process and data-backed recommendations
  • Be a leader of promoting analytical thinking across Bank Operations

Our work spans across multiple areas within the Bank and we are focused on:
  • Supporting Bank Operations leadership on developing strategy and defining imperatives to transform the back office in support of becoming a digital-first bank
  • Being a partner to our many business and operations areas and identifying/driving improvements across cost, quality, productivity, and risk
  • Identifying opportunities and/or drive change across the organization as a whole or across multiple lines of business
  • Driving strategy and analysis required for critical credit decisioning and risk governance for loss mitigation strategy and Credit Bureau reporting

We are seeking an action-oriented, proactive, compassionate leader for our team focused on leading operational strategy for Bank Ops. If you are a critical thinker, ready to challenge the norm and problem solve with an inclination to influence and embrace an environment where you can experiment, learn, and change banking for good, we would love to hear from you.

Core Responsibilities include, but are not limited to:

  • Identifying highest leverage areas for analytical opportunities and business investment
  • Influencing Bank Operations leadership on developing strategy and defining imperatives for the broader Organization
  • Analytically advising impacts of how external catalysts will impact Operations processes, such as economic trends, 2x checking growth, and more, and identifying investment opportunities
  • Driving efficiency and productivity improvements to the back office while prioritizing business continuity and customer experience
  • Forecasting operational volumes and ensuring teams are staffed for success across the many unique and complex functions
  • Building metrics and measurement frameworks to capture customer experience, regulatory adherence, financial performance, and operational health of the business
  • Being an impactful People Leader to 3-4 business analysts, ranging from Associate to Manager level, supporting their career development and driving intent

Basic Qualifications:
  • Bachelor's Degree
  • At least 2 years of experience in quantitative analysis
  • At least 2 years of experience in qualitative analysis
  • At least 1 year of experience in people management
  • At least 1 year of experience in project management

Preferred Qualifications:
  • Master's Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering
  • 5+ years of experience in quantitative analysis
  • 5+ years of experience in qualitative analysis
  • 2+ years of experience in people management
  • 2+ years of experience in product development
  • 2+ years of experience in financial modeling
  • 2+ years of experience in economic forecasting
  • 2+ years of experience in project management

Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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