EFMP Assignment Case Manager NF4

Quantico, Virginia
May 28, 2022
Jun 01, 2022
Full Time

Under the supervision of the Exceptional Family Member Program (EFMP) Supervisory Operations Lead, Marine and Family Programs Division, serves as the subject matter expert facilitating continuum of care requirements during Permanent Change of Station (PCS) assignments for geographically dispersed Marine Sponsors with Exceptional Family Members (EFM). Screens and reviews enrollment and supporting medical, mental health, and educational reports for the purpose of case management of EFM during PCS.

Conducts independent research and screening of EFM to assist in the determination of the suitability of orders for EFMP-enrolled Marines with orders to both CONUS and OCONUS potential gaining locations, utilizing three unique software systems. Establishes and maintains effective coordination with Manpower Management (MM), Bureau of Medicine and Surgery (BUMED), Tricare Regional Offices (TRO) and Department of Defense Education Activity and commands to ensure successful EFM case management and coordination of assignments. Analyzes current care requirements and makes final assessment and determinations about the suitability of assignments. Works directly with Marine Corps assignment monitors on both routine and complex cases, coordinating as necessary to promote satisfactory and successful case management of assignments. Understands manpower mission, processes and type of assignments. Maintains a working knowledge of Humanitarian assignments, tour curtailments and time on station waivers. Evaluates risk and conducts assignment reconsiderations when requested by Marine, command and/or manpower. Conducts interviews and provides expert technical support to enrolled families to ensure family concerns are considered in the assignment screening process.

Prepares and maintains case files in the EFMP Case Management system and is responsible for daily tracking of specific cases within the Assignment Case Manager's case load. Documents actions and manages the case information and is a duty expert on assignments. Identify and refer Marines for advance and delayed dependent travel waivers, as well as EFMP Continuation on Location, in order to support family stabilization.

Inputs, maintains and analyzes data in the EFMP Case Management system and other EFMP databases. Reviews and analyzes data for use in various reports, statements, requests concerning EFM assignment and administrative matters in support of medical manpower planning and decision making. Makes recommendations for program and process improvement based upon data analysis, outcome metrics and customer satisfaction ratings. Audits EFM case records to determine accuracy and completeness and to ensure that the EFMP is in compliance with applicable laws, regulations, and policy.

Negotiates and resolves broad, difficult and complex assignment problems. Provides, coordinates and facilitates EFM case management in collaboration with and across provider lines, between people, and systems to affect optimal EFM outcomes, achieve continuity of care, and ensure World Class Customer Service. Provides expert technical assistance and support to installation EFMP staff regarding PCS transitions.

Prepares responses to DoD, SECNAV, and Congressional inquiries concerning the case management of EFM inquiries for USMC EFMP. Researches, writes and updates assigned portions of policy directives governing the EFMP. Develops papers, briefs, reports, decisions, and actions and keeps higher level management and military monitors informed on current and projected posture of potential assignments, and adequacy/deficiencies of the program.

Develops and conducts training for MMEA and MMOA monitor training programs. Participates in meetings regarding Marine careers and assignments to provide subject matter expertise on assignment implications in relation to special needs requirements and available medical resources. Develops and delivers technical training and support for installation staff for effective program operation.

Handles sensitive information that is proprietary, privileged, confidential or otherwise legally exempt from disclosure. Safeguards sensitive information and prevents unauthorized reading, printing, retaining, copying or dissemination of information, messages, or correspondence in accordance with rules and regulations such as those covered by the Privacy Act, 5 USC 552(a), Health Insurance Portability and Accountability Act, Public Law 104-191, and DoD Directive 6025.18. Notifies the higher level supervisor and senders immediately when proprietary information has been released and advises on how to properly recover, and/or protect information.

May work a fluctuating work schedule to complete work assignments outside of the typical work week and work hours. May travel to complete work assignments, and conduct or attend conferences and meetings.


Conditions of Employment

  • See Duties and Qualifications



Bachelor's degree from an accredited college or university in social science, special education, nursing, or a related field appropriate to the work of position required, Master's degree preferred, AND three years of case management experience supporting individuals and/or families with special medical and/or educational needs. Experience with military populations that demonstrates a fundamental understanding of the military assignment process, related requirements and priorities for sponsors and military command personnel.

Skill to: communicate effectively, and in a professional manner, with diversified individuals, groups and organizations; to collaborate effectively with Manpower Management Assignment Monitors and serve as a technical expert to facilitate best possible assignment case management for geographically dispersed Marine Sponsors with Exceptional Family Members (EFM). Must be able to perform extensive, detail oriented case management, research, screening and risk assessment to ensure suitable medical and educational services are available. Interpret guidelines and regulations within an area where methods, principles and processes may be challenged or questioned. Review, comment and provide reports on proposed regulations concerning military assignments for families with special needs; and assist in developing plans and procedures to implement new regulations to support Marine Corps families with a family member with special needs. Ability to develop training tools and briefs; conduct research, analyze data, present conclusions and recommendations; and coordinate work projects. Must possess technical, interpersonal, customer service and organizational communications skills.

Telework: Eligible for incremental telework as determined by MF policy.

Additional information

GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, gender, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.

It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.donhr.navy.mil/NoFearAct.asp.

As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made.

CONDITION OF EMPLOYMENT: Per E.O. 14043, selectee(s) must be fully vaccinated for COVID-19 by 11/22/2021 or date of employment (which ever comes later) except in limited circumstances where an exemption is approved due to a disability or sincerely held religious beliefs.

Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS.

Required Documents:

*Education/certification certificate(s), if applicable.

*If prior military, DD214 Member Copy

This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce.

Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card.



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