Customer Support Specialist (Work From Home)
- Employer
- Roadie
- Location
- Arnold, MD
- Posted
- May 21, 2022
- Closes
- May 29, 2022
- Ref
- 537209250
- Function
- IT, Help Desk Technician
- Industry
- Other
- Career Level
- Experienced (Non-Manager)
- Hours
- Full Time
[Customer Service / Remote] - Anywhere in US / Competitive pay / Great health benefits / 401k with company match / Generous PTO / Technology provided / Monthly WFH stipend / 4-day workweek - As a Customer Support Specialist you'll: Provide phone, email, and text-based support to Roadie customers, partners, users, and other community members; Address all customer concerns politely, using active listening skills to understand and confirm the information; Proactively monitor in-progress deliveries and take corrective action when necessary; Effectively use Zendesk and other internal tools to accurately log interactions and solve issues Hiring Fast >>