Customer Support Specialist (Work From Home)
- Employer
- Roadie
- Location
- Abingdon, MD
- Closing date
- May 29, 2022
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- Industry
- Other
- Function
- Help Desk Technician, IT
- Hours
- Full Time
- Career Level
- Experienced (Non-Manager)
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[Customer Service / Remote] - Anywhere in US / Competitive pay / Great health benefits / 401k with company match / Generous PTO / Technology provided / Monthly WFH stipend / 4-day workweek - As a Customer Support Specialist you'll: Provide phone, email, and text-based support to Roadie customers, partners, users, and other community members; Address all customer concerns politely, using active listening skills to understand and confirm the information; Proactively monitor in-progress deliveries and take corrective action when necessary; Effectively use Zendesk and other internal tools to accurately log interactions and solve issues Hiring Fast >>
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