Business Innovation Director

Alexandria, Virginia
May 27, 2022
Jun 04, 2022
Full Time

As Director, Office of Business Innovation you will:
  • Facilitate change management for agency-wide examination projects that impact internal and external stakeholders such as credit unions, consumers, and other regulatory agencies.
  • Work with the executive staff to determine management, administrative and resource implications and consequences of changes in priority or requirements under the position's purview including development of national working groups.
  • Oversee progress, assess effectiveness of operations, determine needs for improvement and establish plans to overcome obstacles or delays impacting the completion of projects.
  • Partner with stakeholders to drive quality and performance standards, requirements, expectations, compliance on all IT processes, programs and initiatives to establish and promote a continuous innovation culture at NCUA.
  • Serve as the principal advisor to the Deputy Executive Director regarding the Enterprise Solution Modernization Program (ESM) including setting the strategy and vision, developing business process improvements, determining capability needs, setting requirement definitions for associated software applications, establishing stakeholder adoption parameters, organizing and executing change management, communicating with internal and external stakeholders, training staff on applicable software applications and policy and procedure changes, and measuring and reporting organizational performance.
  • Provide business-related subject matter expertise and content to enable the efficient and effective execution of the full range of software development, implementation, and solution adoption lifecycle support activities required for delivering NCUA's next-generation of examination tools.
  • Serve as the NCUA's Chief Data Officer responsible for data management, governance, collection, analysis, protection, use, and dissemination, as well as complying with federal law related to such. Oversees the Information System Security Officer program, ensuring the appropriate operational security posture is maintained for information systems


Conditions of Employment

  • You must be a U.S. Citizen.
  • A managerial probationary period may be required.
  • This position has been designated as a Mission Critical Continuity Position.
  • You must complete a Public Financial Disclosure Form.


For the SS-0301-01, you must have one year (12 months) of full-time specialized experience comparable in difficulty and responsibility to the CU/GS-15 level in the public or private sector. This experience includes developing policies, programs, and systems to implement change management plans; communicating business needs to senior level management officials; assessing technology and processes changes to support financial institution examinations or audits; applying data management standards and governance over agency and organizational data; leading project management efforts related to business operations; and supervising a staff.

For the SS-0301-02, you must have one year (12 months) of full-time specialized experience comparable in difficulty and responsibility to the SS-01/SES level in the public or private sector. This experience includes leading policy development and overseeing programs and systems to implement change; leading technology and processes changes to support financial institution examinations or audits; applying data management standards and governance over agency and organizational data; communicating business needs to executive and senior level officials; leading project management efforts related to business operations; and supervising a staff.

You must provide specific details in your resume as to how your work experience meets the specialized experience for this position. Please include the month, year, grade level and hours worked for each position held. Failure to provide specific details in your resume may result in an ineligible rating due to not meeting the specialized experience. Ensure that your experience and accomplishments reflect the Executive and Technical Competencies.

EXECUTIVE CORE QUALIFICATIONS (ECQs): You must clearly demonstrate in your resume that you possess all the executive qualifications listed below. We recommend that your resume emphasizes your level of responsibilities, the scope and complexity of programs managed, and your program accomplishments, including the results of your actions.

PLEASE NOTE: Although it is not required, applicants are encouraged to address the Executive and Technical qualifications separately.
  • Leading Change. This qualification encompasses the ability to develop and implement an organizational vision, which integrates key national and program goals, priorities, values, and other factors. Inherent to it is the ability to balance change and continuity, to continually strive to improve customer service and program performance within the basic Government framework, to create a work environment that encourages creative thinking, and to maintain focus, intensity and persistence, even under adversity.
  • Leading People. This qualification involves the ability to design and implement strategies which maximize employee potential and foster high ethical standards in meeting the organization's vision, mission and goals.
  • Results Driven. This qualification stresses accountability and continuous improvement. It includes the ability to make timely and effective decisions and produce results through strategic planning and the implementation and evaluation of programs and policies.
  • Business Acumen. This qualification involves the ability to acquire and administer human, financial, material, and information resources in a manner which instills public trust and accomplishes the organization's mission and to use new technology to enhance decision-making.
  • Building Coalitions/Communication. This qualification involves the ability to explain, advocate and express facts and ideas in a convincing manner, and to negotiate with individuals and groups internally and externally. It also involves the ability to develop an expansive professional network with other organizations and to identify the internal and external policies that impact the work of the organization.
  • Technical/Professional Core Qualification (TCQ):Ability to lead and partner with agency leadership and other internal and external stakeholders to develop policy, design strategies, and manage priorities and projects that impact a national examination program.


    Education is not required for this position nor may it be used to qualify.

    Additional information

    For positions that are multi-graded, you may be noncompetitively promoted to the next grade level in accordance with OPM regulations and NCUA policies.

    SALARY: Salary is set by the NCUA Board, unless delegated to the Executive Director, and is based on the position's and the individual's potential contribution to the agency's overall strategic goals and the executive and technical qualifications of the successful candidate.In addition to the standard benefits offered by Federal agencies, NCUA offers additional benefits to its employees. These benefits, some at minimal cost, are some of the best and most competitive in both the private and public sectors. More information can be found by clicking here .

    OTHER KEY REQUIREMENTS: You must serve a one-year managerial probationary period if you have not done so.

    Holding a career SES appointment alone does not give you eligibility to be considered under this announcement. Current SES members will be assessed on both the ECQs and TCQs.

    SELECTIVE SERVICE: If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System or are exempt from having to do so under the Selective Service Law. You may register or check status of your registration by visiting the Selective Service website at:

    Illegal drug use by individuals working for or on behalf of the federal government, whether on duty or off duty, is contrary to the efficiency of the service and in direct violation of the Controlled Substance Act and the Drug-Free Workplace Act.

    Important note regarding Executive Order 14043 (COVID-19 Vaccination): To ensure compliance with an applicable nationwide preliminary injunction, which may be supplemented, modified, or vacated, depending on the course of ongoing litigation, the NCUA will take no action to implement or enforce the COVID-19 vaccination requirement pursuant to Executive Order 14043 on Requiring Coronavirus Disease 2019 Vaccination for Federal Employees. Please note, while no information regarding your vaccination status is being requested in response to this vacancy announcement, the NCUA may request information regarding the vaccination status of selected applicants for the purposes of implementing other workplace safety protocols, such as protocols related to masking, physical distancing, testing, travel, and quarantine. Any information regarding vaccination status will be maintained securely and confidentially.

    Due to the COVID-19 pandemic, the NCUA's current posture will not require employees to perform official travel or work onsite at NCUA offices or at credit unions until further notice. Employees will receive at least 30 days' notice prior to resumption of mandatory performance of official travel or onsite work.

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