Duties

The program analyst supports the Office of Partnership and Engagement (OPE) Management and Administration functions and operations and the OPE Public Complaint and Feedback (PCF) program management and coordination, including related Department and congressional reporting requirements. Lead and provide support on activities that include but are not limited to program planning and impact evaluation; identification of program and operational deficiencies or redundancies; and strategic research and analysis on key partnership and engagement issues and topics. The incumbent will be a key participant on special project teams and may provide administrative and executive secretariat support. PCF support, includes research and critical thinking for and in support of the OPE Assistant Secretary and the OPE PCF Director's leadership of the DHS Public Complaint and Feedback System (PCFS) Working Group and Subcommittees. Performs analytical assignments of limited scope that require the application of qualitative and quantitative methods for the evaluation of internal organizational and administrative operations to determine their efficiency and effectiveness.

The program analyst compiles and reconciles data from a variety of sources. Reviews and provides detailed comments on various Department and OPE strategic, governance, and management plans. Adapt and or interpret guidance to address complex program issues and recommends options to meet goals and objectives. Reviews, analyzes, and integrates program data to develop recommendations with respect to the resourcing decision points. Provides guidance and advice to OPE senior leadership concerning administrative policies and management actions.

Requirements

Conditions of Employment

• Must be a current permanent Federal employee
• Must have supervisory approval to apply to the Joint Duty Assignment. DHS 250-2 Application Form under "required documents" section.
• Must NOT have any pending/outstanding disciplinary actions
• Must have achieved a minimum of "meet expectations/proficiency" on latest performance appraisal/evaluation
• Must be currently at the grade level of the detail. *No Temporary Promotion Opportunity*
• The program does not apply to members of the Military service or contractors.

Qualifications

Qualifications required:

Communications, marketing, and/or public outreach

Improving user/customer experience

Stakeholder engagement

Providing verbal presentations to a variety of internal and external groups

Writing, editing, and briefing on a variety of materials for a range of audiences

Data and analytical techniques

Program management, implementation, and execution monitoring

Be well-organized and be able to multi-task on a variety of projects

Please read the following important information to ensure we have everything we need to consider your application:
It is your responsibility to ensure that you submit appropriate documentation prior to the closing date. Your resume serves as the basis for qualification determinations and must highlight your most relevant and significant experience as it relates to this Joint Duty assignment opportunity announcement.

Be clear and specific when describing your work history since human resources cannot make assumptions regarding your experience. Your application will be rated based on your resume.

Please ensure EACH work history includes ALL of the following information:

Job Title (Include series and grade of Federal Job)

Duties (Be specific in describing your duties)

Name of Federal agency

Supervisor name, email, and phone number

Start and end dates including month and year (e.g. June 2007 to April 2008)

Education

EDUCATIONAL SUBSTITUTION: There is no educational substitution for this position.

Additional information

**DHS does not offer any additional benefits beyond that which the Federal employee is already receiving.

If the position requires a security clearance, employees must have a SECRET or TOP SECRET clearance to placement AND must maintain that level of clearance while performing in the position.

Selected applicants for a JDA are requested to fulfill the items below during the JDA:

Complete the DHS Training Course 15 days prior to the arrival to the JDA.

Complete the DHS Joint Duty Assignment Progress Plan to include:

• Phase 1: Establish assignment objectives within the first 30 days of the JDA.
• Phase 2: Complete a self-assessment of the duties performed at the mid-point of the JDA.
• Phase 3: Complete a final review within the last 30 days of the JDA.

Complete 12 hours of professional development using Skillsoft courses, videos, and books in conjunction with the established assignment objectives for the JDA.

Attend each of the DHS Joint Duty Program Director's quarterly webinars (1 hour per quarter).