Director, Business Planning and Operations

Denver, Colorado
May 27, 2022
Jul 01, 2022
Full Time

Wish of a Lifetime from AARP (WOL) grants wishes to people 65-plus connecting them to their passions in recognition of their special accomplishments, contributions, and sacrifices. WOL helps people achieve long-held goals while also combatting the negative effects of isolation and strengthening social ties and intergenerational connections.

The Director Business Planning and Operations directs the planning and implementation of business unit and/or department integration initiatives through its full life cycle. Develops communication plans and monitors program quality and performance post-implementation. Directs research and analysis of program requirements. Raises issues and integrates initiatives, solutions, and actions for management. Identifies operational and technological tools to enhance and support existing and/or new initiatives. Collaborates with senior management in the planning and execution of strategic business objectives.


  • Collaborates with cross-functional teams on strategic business unit objectives. Identifies opportunities for efficiencies in organizational processes or programs and resolves challenges to optimize results. Identifies trends and resolves systemic issues across functions and ensures strong communication within a matrixed environment. Provides data analysis and reporting to senior management and affiliate Board of Directors. Represents the business unit on internal working groups. Develops, advises, supports, coordinates, and collaborates on special/ high-level strategic projects across the department/organization. Organizes, problem solves, raises issues, and integrates initiatives, solutions, and actions for management. Acts as a liaison to resolve problems and ensure successful implementation of company initiatives.
  • Leads affiliate strategic and tactical planning process and manage affiliate budget planning process.
  • Directs implementation of new programs and oversees the growth of existing programs that align with the organization's goals and objectives. Sets strategies, identifies opportunities, and develops and implements projects and programs to support and market to the community. Monitors performance and recommends program changes. Ensures program extensions align with business objectives.
  • Provides advice and counsel to state/Field teams on the implementation of the organization's programs, advocacy, member/public engagement, volunteer management, and communications priorities. Executes strategies that support and integrate programs, advocacy, outreach, communications, and volunteer engagement work across multiple business units. Identifies trends and resolves systemic issues across functions and ensures strong communication within a matrixed business environment. Assesses state/regional needs and develops and implements training programs, as needed. Provides support with systems and processes. Identifies and recommends best practices and resources to achieve state office/field strategic goals.
  • Plans, organizes, and implements assigned projects. Determines resources needed, tracks budgets, determines scope and execution, tracks progress towards milestones, establishes timelines, and evaluates progress. Ensures adherence to internal and external quality standards. Organizes project teams and leads internal and external team members and stakeholders to deliver on project goals. Establishes project communication plans and ensures internal/external stakeholders are informed regarding project processes and impact.
  • Develops and implements a campaign strategy for all national and multi-state campaigns. Coordinates the development of campaign plans. Conducts ongoing strategic analysis.
  • Ensures strong people management across team, monitoring and supporting employee engagement, and volunteer engagement as appropriate.


  • Bachelors' degree required.
  • 8+ years of experience in strategic planning, business analysis, operations improvement, or similar field.
  • Direct client or leadership engagement experience preferred.
  • Critical thinking and analysis skills with quantitative and qualitative analysis.
  • Demonstrated ability to work independently and as part of a matrix environment.
  • Comfort in operating among ambiguity and shifting dynamics while achieving objectives.
  • Effective verbal and written communication skills.
  • In-office/open office environment with the ability to work effectively surrounded by moderate noise.

Flexible Work Arrangement (FWA)
AARP observes Mondays and Fridays as telecommuting workdays, except for essential functions. Remote work and telecommuting can only be done within the United States and its territories.

Compensation and Benefits

For this position, we anticipate offering a salary between $85,000.00 to $100,000.00 per year. This role is also eligible to participate in an annual incentive plan with a percentage up to 22.5%. Bonus eligibility is dependent upon organizational and individual performance. AARP offers a competitive compensation and benefits package including a 401(k); 100% company-funded pension plan; health, dental, and vision plans; life insurance; paid time off to include company and individual holidays, vacation, sick, caregiving, and parental leave; performance-based and peer-based recognition; tuition reimbursement; among others.

Equal Employment Opportunity

AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.