About the Department

The Information Technology Services Department is responsible for enterprise technology operations for the City of Alexandria. ITS provides technology services and solutions to City departments to enhance service delivery. ITS aligns its work with City needs by providing leadership, resources, expertise, and products that enable departments to better serve the City's residents, businesses, and visitors. ITS resources support initiatives funded through the multi-year Information Technology Capital Improvement Plan (IT/CIP) to improve the overall technology landscape. The City of Alexandria's ITS Department has been a Top Ten National Finalist in the Digital Cities Award program for the past 13 consecutive years.

An Overview

The Department of Information Technology Services (ITS) is seeking a Virtual Engineer with a history of supporting virtual events remotely and in a hybrid onsite/offsite environment. This position directly supports the City’s virtual collaboration platform, currently, Zoom for public meetings and Microsoft Teams internally, and on-prem conference room technologies. This is a full-time position with overtime. It is expected that this position will work a minimum of two evenings a month and one Saturday in support of public meeting events. This position reports to the ITS Service Desk Manager.

The Opportunity

As a Virtual Engineer, you will be an important team member of the Information Technology Services (ITS) Department. Examples of duties include:

• Provide virtual meeting (Zoom) administration - assign licenses, analyze, and implement security settings, configure and optimize configuration settings, reporting metrics, and assist with third-party integrations
• Perform virtual meeting support for key stakeholders from scheduling meetings, inviting participants, training meeting participants, supporting closed caption and translation third-party services, performing sound and video checks, recording, assisting attendees and panelists, and providing in-meeting troubleshooting
• Document and update virtual meeting processes with a focus on integrating virtual meeting practices with a hybrid on-prem collaboration
• Develop and directly support a City-wide enterprise training program for virtual and hybrid meetings
• Assist with developing processes and standards for virtual/hybrid meetings
• Provides a wide variety of expert-level and professional advice and assistance in the audiovisual systems field to include requirement gathering, the scope of work development, testing and reviewing future solutions, and providing guidance and recommendations for audiovisual procurements
• Take ownership of and manage audiovisual related system integration projects including coordinating with staff, room owners, general contractors, audiovisual vendors, and other trades
• Support the on-prem installation and maintenance of audiovisual systems with a focus on integrating on-prem solutions with virtual meeting platforms
• Maintain complete and accurate as-built documentation of system installations
• Proactively conduct sound, visual, and performance quality checks on audiovisual equipment, and contact vendor support to ensure all systems are properly maintained, and maintain best practices for security and manufacturer update compliance
• Complete training and certificate programs from manufacturers, software platform providers, and industry associations; and
• Performing other duties as assigned.
  
  

Minimum & Additional Requirements

Four-Year College Degree; strong technical background; completion of college-level courses in information systems or business administration; three (3) years of progressive responsibilities in the IT field; or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.

Preferred Qualifications

One (1) year of virtual collaboration experience supporting large meetings of over 200 meeting participants/attendees. Three (3) years of hands-on experience with audio-visual systems and general information technology experience. This should include experience resolving computer and smartphone issues related to virtual meeting support and conference room break/fix support. The preferred candidate will clearly demonstrate an advanced knowledge of audiovisual solutions and show demonstrated experience with virtual collaboration training, security best practices, and solutions.