DockMaster

Location
Alexandria, VA
Salary
$52,326.04 - $86,010.60 Annually
Posted
May 26, 2022
Closes
Jun 24, 2022
Ref
2022-00406
Function
Other
Hours
Full Time
Dockmaster

Full Time Position

Recreation, Parks and Cultural Activities

The City of Alexandria is in Northern Virginia bordered by the District of Columbia (Potomac River), Arlington, and Fairfax counties. Once within the original boundary stones that demarked the area of the Nation’s Capital, Alexandria is a part of the greater Washington, D.C. metropolitan area. With a population of approximately 157,600, Alexandria is the sixth-largest city in the Commonwealth of Virginia. Unique and historic, Alexandria is a place that is experiencing substantial redevelopment appeal and business growth opportunities because of high market demand for urban living in a quality environment. About one-quarter of the City’s 15.47 square miles has been designated as a national or local historic district.
The City of Alexandria is an independent city with no county affiliation and derives its governing authority from a Charter granted by the Virginia General Assembly. Virginia is a Dillon Rule state, allowing local governments only the authority expressly granted to them by the Virginia Constitution or by the Virginia General Assembly in the City Charter or in general law. City Council is the governing body, which formulates policies for the administration of the City. The mayor is chosen on a separate ballot and presides over sessions of the Council.
If you are interested in working for the vibrant City of Alexandria, we invite qualified candidates to apply for our Dock Master for the Department of Recreation, Parks and Cultural Activities (RPCA).
The mission of Recreation, Parks & Cultural Activities is to enrich the City of Alexandria by creating meaningful experiences through public spaces, cultural activities, and programming.
  • The Department’s vision is to improve the well-being of every person in our community by connecting them to each other and their environment.

Dock Master City Marina - Park Services
The Dock Master is responsible for managing the day-to-day operations of the City Marina and dock areas to ensure safe and efficient operations and an attractive waterfront area, managing the financial and dock records, supervising the collection and deposits of all fees collected, and supervising employees engaged in marina activities. The work of this class involves assessing and acquiring facility equipment needs, managing and tracking all leases and required documentation, managing revenues generated with expected expenditures, tracking and accounting for all fees, and coordinating with multiple law enforcement and other governmental agencies. The incumbent supervises subordinate staff who tend to the needs of boaters and users of the facilities. The Dock Master serves as shift commander for emergency weather response and implements incident objectives as determined by City emergency operations.

Overview Park Services
The Department of Recreation, Parks and Cultural Activities (RPCA) supports the well-being of Alexandria’s residents by ensuring access to a variety of quality recreation, park, and cultural experiences. The Department is comprised of four operating Divisions: Recreation Services; Leadership & Management; Cultural Activities; and Park Services. These four Divisions work to offer the full range of programs, facilities, and parks.
There are over 900 acres of publicly accessible open space (this includes both public and private land that is open for public use) 566 acres of it is publicly owned park land, and approximately 30,000 street trees.

The City Marina has 60 slips for recreational boating and annual licensing, commercial water taxi and sightseeing contracted services, licensed outdoor dining, and receives approximately 300,000 visitors annually.

BUDGET RESPONSIBILITY
DOCK MASTER - CITY MARINA
FY21 FY22 FY23 (proposed) Personnel $186,572 $149,183 $264,976 Non-personnel $79,071 $120,271 $49,917 FTE* 2 2 2 Revenue $357,737 $375,000 (projected) $400,000 (projected) CFMP (Capital Maintenance) $45,000 $46,400 $47,900

This position will report to the Park Manager for Waterfront District for day-to-day work activities and will collaborate with the Deputy Director for Park Services in managing commercial licenses in the City Marina. Staff work based on a strategic plan, business plan, and annual work plan. Considerable time and resources are focused on staff training and development. The duties of the incumbent may rotate over time to fully prepare them for continued advancement. The current organizational chart for the section is shown below.

The Dock Master key performance indicators:
  • To plan and implement maintenance cycles and standards for the area assigned to maintain public satisfaction with quality of parks at 86% or higher based on the annual citizen survey.
  • To conduct all area leadership activities to maintain an employee engagement score that exceeds the public sector benchmark based on the annual workplace survey.
  • To achieve operational productivity equal to or better than comparable municipal and private sector benchmarks.
  • To achieve an area score of 87% or higher for courteousness of staff based on the annual citizen survey.
  • To manage financial resources to established annual budget, procurement, and payroll targets.

The Dock Master key work projects FY22:
  • To plan and implement all seasonal maintenance cycles for the assigned area at the established landscape standards.
  • In collaboration with facility repair work group to maintain the assigned area all the established safety standards.
  • To process timely and correctly all administrative work for budget, procurement, and payroll.
  • To plan maintenance requirements and cycles for future park, facilities, and open space in alignment with the CIP.
  • In collaboration with natural resources to maintain natural areas within assigned parks to established standards.

RPCA Strategic Plan - Each senior leader is expected to implement the mission, vision, values, and the four focus areas as determined through business plans and the budget process. It is expected that all decisions will be made considering the values and focus areas.

Statement of Workplace Excellence - Every RPCA staff member has the right to a safe, healthy, efficient, and pleasant working environment where all organization members adhere to the highest standards of behavior, personal integrity, and truthfulness. Each staff member demonstrates full support and acts on deploying workplace excellence.

Shared Leadership Approach - We continually strive to gain the maximum amount of discretionary effort on the part of our staff members. All staff members are collectively responsible for our organizational community and have leadership roles. Everyone is a decision-maker within his or her job. We invite participation in solving organizational issues and constantly improving our operations. We share a leader-to-leader model.

Customer Service Guarantee - We are committed to delivering a consistently superior customer experience to all who participate in our programs or visit our parks and facilities. Service will be:
  • Responsive - respond in a timely manner to all residents and customers both external and internal. We own the request we receive and do not shift the responsibility.
  • Professional - represent the department in appropriate appearance, decorum, and communication.
  • Courteous - Treat everyone with respect. Treat everyone fairly. Treat everyone with dignity.
  • Accountable - Demonstrate a bias toward action. Ensure follow-up and follow-through with appropriate results.

Our most valued assets are engaged staff members and customers.

High Performance Organization

RPCA commits to building and sustaining a high-performance organization. This ensures a clear and consistent strategic direction. We continually focus on improving all aspects of internal and external operations. We also strive through workplace excellence and shared leadership to inspire staff to outstanding outcomes. Every job in the organization has elements of team leadership, management, and task accomplishment. HPO is team-based.

What You Should Bring
Each member of our team is accountable for the outstanding delivery of services. You will bring your expertise in parks and recreation, employee engagement, high performing organizational culture, and change management; you will have a demonstrated ability to work with employees throughout the department and City of Alexandria; your personal mission and values align with those of the organization and can analyze, synthesize and make data-informed professional recommendations. You will deliver work products that meet the high standards of excellence determined by residents and visitors.

Minimum & Additional Requirements

Four-year college degree with completion of college-level courses in recreation, business and English; three years of experience managing a marina and/or large revenue-producing public recreation facility; performing administrative functions including the collection, processing, and tracking of revenue and expenses; managing budgets; managing employees across multiple facilities and setting work schedules; five years of experience in the delivery of customer service in a high profile stressful environment; and overseeing leases and contracts; proficient at using recreation software to include rental and POS packages; proficient using MS Word, Excel, PowerPoint, and accounting software; must have the ability to swim 100 yards, tread water for two minutes, regularly lift weights of 30+ pounds; must have the following current certifications: first aid, CPR for Adult and Child, AED, completion of USCG boating safety course and a valid driver's license; must be able to obtain a VHF license.

Preferred Qualifications

Preferred: Four-year College Degree; Five years of experience directing and managing all operating, administrative, and maintenance aspects of a large revenue-producing marina; five or more years of experience managing a recognized, visible, and high traffic tourist facility; working knowledge of marina reservation and POS software; three years of experience working with stakeholders such as civic associations, business associations, law enforcement, regulatory authorities, and government agencies; or any equivalent combination of experience and training which provides the required knowledge, skills and abilities.

Notes

This position requires the successful completion of a criminal records background check and drug screening prior to employment.

The City of Alexandria requires employees to submit Covid-19 vaccination records or participate in weekly Covid-19 testing which is covered at the expense of the organization.

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