Marketing Manager

Owings Mills, MD
May 20, 2022
May 27, 2022
Full Time
The Marriott Owings Mills Metro Centre was awarded the AAA 4 Diamond Award in its first year of operation joining the ranks of below elite Baltimore 4 D hotels and one of only ten 4 D hotels in Maryland!DUTIES & FUNCTIONSEssential:Management of social media accounts including Facebook, Instagram, Twitter, Linkedin and Pinterest.Create, promote special promotions to target audiences and share postings to target pagesDaily/weekly photography of hotel events, weekly restaurant specials and promotions for social media.Assist with creation of advertising materials (print ads, on-line ads, brochures)Email marking - creation, delivery, and enhancementAll materials produced are to follow brand guidelinesAssist in management of PR and Social media management - outsourcedBasic understanding of SEO and Google AnalyticsUnderstanding of Open Table and Micros SystemsExcellent proofing and editing abilitiesAssist with marketing events and promotion planning and implementation for hotel and restaurantGreets restaurant Guests/VIP/Group guests on the phone, establishes rapport, and provides excellent service by answering questions, resolving disputes, and adhering to guest requests for the restaurantSales, Marketing and detailing Private Dining Room events.Assists restaurant VIP and small group guests with booking, reservation inquiries and servicing private dining room events.Assist with management of hostess desk and restaurant reservations management/policiesBe a brand ambassador, consistently exposing future guests to our restaurant and building relationships with potential guests.Responsible for selling, negotiating, and finalizing pricing for event that is within the agreed upon guidelines.Performs outside and marketing sales calls to sell and prospect repeat and new group catering/sales business as directed by the Director of Sales.Collaborates with the operations team to ensure highest level of service to our special events partiesGenerates new restaurant businessAssists in other projects and handles job tasks as deemed appropriateKNOWLEDGE/SKILLS/ABILITIES:Customer Service Orientation: The ability to provide excellent service to guests and ensure their complete satisfaction. This includes greeting and interacting with guests in a friendly and enthusiastic manner, building trust, anticipating and meeting guest needs and preferences, remaining calm and professional when dealing with guests that are difficult or upset, taking ownership of guest issues or problems and taking action to quickly resolve them, and caring about and valuing guests.English Language Proficiency: The ability to speak and understand spoken English when giving and receiving instructions, and talking with management, coworkers, and guests. This includes using correct grammar when speaking and not using slang terms.Communication: The ability to communicate information clearly and politely to coworkers, supervisors, and guests when speaking and writing. This includes targeting the amount, style, and content of the information to the needs of the receiver.Telephone Etiquette Skills: The ability and willingness to use proper telephone etiquette, verbiage, and procedures when speaking with others on the telephone.Interpersonal Skills: The ability to develop and maintain professional, trusting, and positive working relationships with managers, supervisors, staff, coworkers, guests, and vendors. This includes being cooperative, approachable, and taking time to listen to and address others' questions or concerns; treating others with kindness, respect, and dignity; and expressing empathy and compassion when dealing with the needs and problems of others.Resolving Conflict: The ability to manage and objectively resolve conflict or disputes between individuals. This includes seeking an understanding of all sides involved in the conflict and striving for win-win solutions.Presentation: The ability and willingness to present oneself with proper grooming, hygiene, and dress. This includes wearing appropriate and clean clothing/uniform and shoes, wearing hair in a neat and clean condition, maintaining personal cleanliness, ensuring neat and clean appearance of own work area, and ensuring property facilities are litter free.Positive Demeanor: The ability to present oneself in a positive, enthusiastic, and professional manner with others and guests. This includes displaying a passion and enjoyment for work; focusing on success; thinking positively about actions and events; and anticipating the best possible outcomes.Multi-Tasking: The ability to process multiple types of information and/or perform multiple tasks simultaneously.Dependability: The ability and willingness to take ownership of work activities and ensure that they are completed accurately, efficiently, and in a timely manner. This includes being conscientious, committed, reliable, trustworthy, and accountable for completing work activities.Adaptability/Flexibility: The ability to work in ambiguous situations and change one's style or approach in response to differing circumstances. This includes being open to change and new information; adapting behavior and work methods in response to new information, changing conditions, or unexpected obstacles; and adjusting rapidly to new situations warranting attention and resolution.Integrity and Company Policies Knowledge: The ability and willingness to uphold ethical standards and comply with all federal, state, and local laws and company policies, procedures, and regulations. This includes maintaining confidentiality of all sensitive and proprietary information and avoiding conflict of interest situations.Property Features/Services: Knowledge of services, promotions, events, restaurant branding, amenities, hours of operation, property layout, and activities offered by property.Following Policies and Procedures: The ability and willingness to learn and follow the company's policies, procedures, and regulations related to operations, guest relations, human resources, safety, security, and loss prevention.Initiative: The ability and willingness to take independent action and complete job tasks without being instructed to complete them. This includes the ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others.Teamwork: The ability to participate as a committed member of a team. This includes cooperating and working well with other team members to accomplish goals and meet guest needs, being supportive of others, willingly helping others, objectively considering others' ideas and opinions, sharing information with others, adhering to team expectations and guidelines, giving proper credit to others, and fulfilling team responsibilities. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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