Hospital Communications Operator

PSG Global Solutions
Annapolis, MD
May 19, 2022
May 26, 2022
Full Time
Hospital Communications OperatorLocation:Annapolis, MD, United StatesJob Type:PermanentJob Category:Call CenterJob Industry:Healthcare Systems and ServicesSalary:We offer competitive compensation and benefits.Description+ Operates CRT terminal and keyboard in the telephone message center, giving undivided attention to all callers.+ Utilizes all features within the telephone system to enhance communication.+ Inputs essential demographic information taken from caller or by fax to software; and enters information into the transfer queue using appropriate abbreviations.+ Answers local, long distance, patient inquiry, and interdepartmental calls within three rings.+ Prioritizes calls, takes messages or pages as appropriate; relays calls by making telephone connections; records information; and transmits information to clients and staff as needed.+ Maintains up to date operational knowledge and executing alerts as requested by clinical and administrative staff utilizing the Live Process mass notification system. Notification groups include all Text blast staffing requests from nursing staff, STROKE and STEMI teams alerts, Mass Casualty, Active shooter, Infant abduction plus others.+ Provides routine information to the public in a helpful and courteous manner.+ Utilizes Epic computer system for patient information on a limited basis, as prescribed.+ Maintains confidentiality on all matters relating to Medical Center personnel, physicians, and patients according to the client's policy.+ Searches for undelivered messages, notifying answering service clients who may not have received them in a timely manner.+ Receives verbal and or written notification to send out Text Blast for all departments via Live Process.+ Receives Ethics Consults via printer and relays it to the on-call person.+ Forwards/Un-forwards telephone lines when appropriate.+ Posts and ensures the accuracy of daily "On-Call" schedules to answering service accounts.Our ClientOur client is a regional health system based in Annapolis, Maryland. Serving over one million people.Providing inpatient and outpatient care. Meeting people where they are via many locations throughout the area.Recognized nationally for joint replacement, emergency heart attack treatment, and cancer care. Ranked second in Maryland for the number of annual births. Championing life with a Level III neonatal unit. They deliver!Join a diverse and collaborative team. Work with others to innovate the future of health care. Create a healthier tomorrow for yourself and for the over one million people needing and deserving compassionate care. Are you driven to make a difference? Do it here!Experience Required for Your Success+ High school diploma or equivalent required+ Previous Infinity System knowledge/experience a plus+ Excellent verbal and written communications skills and familiarity with keyboard and computer+ Ability to type 35 wpm+ Ability todisplay maturity and diplomacy+ Ability to work in close quarters for extended periods of time; posture facing the terminal+ Availability to rotate the day/evening shift and days as scheduled including weekends and holiday is requiredWhat Do You Think?Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible?