Technical Sales Representative (Remote)

Switcher, Inc.
Washington, DC
May 17, 2022
May 26, 2022
Full Time
DescriptionWe are looking for a tech-savvy sales representative with an ecommerce background to build our client base. In this role, you will be required to source new customers and business contacts, demonstrate the technical features of our products, drive sales, and maintain strong customer relations. Ultimately, a top-class technical sales representative drives business by understanding the needs of the customer and providing them with the right product choices. As a technical sales representative, you should be able to explain technical details and requirements to a non-technical audience. You should also be results-driven and aspire to achieve specific goals.ResponsibilitiesIncrease sales conversions and win new businessStrong familiarity with ecommerce platformsBe knowledgeable about the productIdentify prospective customers, lead generation and conversionContact new and existing customers to discuss needsEmphasize the features of products to highlight how they solve customer problemsDemonstrate the technical features and benefits of our products.Advise customers on technology upgrades and related products.Provide ongoing product education, training and recommendations that align with customer needs/goals/challengesWrite reports and sales literatureSupport other members of the sales team by training them in the uses of products/servicesCoordinate with the support team when advanced technical support is needed and ensure customer satisfaction after support interactionsRequirementsProven work experience as a technical account manager, customer support representative, or sales representativeExperience preferably in SaaSSolid technical background with hands on experience in digital technologiesCustomer service skills to listen to the concerns of a customer and be able to address their needsInterpersonal skills to work with a wide variety of people each day, build relationships and networkCommunication skills, especially persuasion, to clearly convey the benefits of a product to potential customersBenefits12 paid holidays: New Years Day, MLK Jr. Day, Oaks Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving, the day after Thanksgiving, Christmas Eve, Christmas, and your birthdayUnlimited PTOPaid Parental LeavePaid Family Leave401kCompany Paid Life InsuranceVoluntary Insurance: Short and Long Term Disability, LifeMedical, Dental, Vision: Company paid for single coverageCasual work environment; most of us wear company t-shirts and we'll give you five when you startHip, newly renovated office in Louisville's Butchertown neighborhood; a converted warehouse with giant windows and stylish decor, refreshments included

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