Correspondence Specialist

Washington, D.C
May 24, 2022
May 26, 2022
Full Time

Performs multiple and varying assignments under the limited direction of a manager. Applies experience and advanced knowledge of agency correspondence control and Electronic Document Management Systems (EDMS) to input, assign, and track incoming correspondence; monitor corrective actions; independently report non-conformances and other irregularities; and produce reports, spreadsheets and briefings on correspondence activities for senior management.

Serves as a correspondence advisor to the Associate Administrator and Deputy Associate Administrator for Airports, ARP senior management and administrative support staff to provide advice and guidance on correspondence policies and procedures; assesses ARP ownership of incoming correspondence; and determines proper FAA/ARP assignment of correspondence packages. Serves as a liaison to Office of the Administrator's (AOA) correspondence unit. Communicates and distributes agency policy and guidance from the AOA to management and administrative support staff; implements changes; ensures compliance and conformance with deadlines.

Contacts typically are internal and external, with regular contacts among major subdivisions and LOB's/SO's, customers, and other external parties to share information about the FAA and explain the applications of policies and procedures. Works across agency, functional areas and/or organizational lines to track and analyze data to ensure compliance with policies and procedures; identifies and recommends solutions for complex/difficult problems; and compiles data from a variety of sources (i.e. internal/external stakeholders, aviation-based organizations, members of Congress, other government agencies, the general public, etc.) to provide responses to inquiries.

Prepares, reviews and edits responses and other outgoing material to ensure compliance with established correspondence policies and procedures; proper usage of format, tone, grammar and punctuation; and thoroughness of content. Coordinates with administrative support staff in ARP and other FAA Lines of Businesses/Staff Offices (LOBs/SOs) to ensure unified Agency responses to external stakeholders.

Maintains agency correspondence control records and ensures organizational adherence to suspense dates and deadlines. Coordinates ARP wide correspondence handling, maintenance, storage and disposition. Participates on work groups or teams to review, update, and/or develop internal documents, and procedures on ARP's correspondence program.

Established agency correspondence policies and procedures provide guidance for most assignments, but allow considerable discretion for employee to select the most appropriate approach(es) or recommend new approaches. Assignments often require reviews of policies and precedents under the limited guidance of a manager or other employee.

Resolves most issues without the assistance of a manager. Refers to managers and professionals who are more experienced problems that require their attention. May help them develop and recommend solutions.

Work is reviewed periodically, typically at major milestones and at completion, for policy compliance and alignment with the requirements of projects and/or other work activities.


Conditions of Employment

  • Review the Additional Information Section of this vacancy announcement for important information regarding your COVID vaccine status.
  • US Citizenship is required.
  • Selective Service Registration is required for males born after 12/31/1959.
  • Must submit an SF50 (See Required Documents)


To qualify for this position you must demonstrate in your application that you possess at least one year of specialized experience equivalent to the FV-G, FG/GS-11 level. This experience is typically related to the line of work of the position to be filled and which has equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position. To be creditable, specialized experience must have been at least equivalent to the next lower level in the normal line of progression for the occupation in the organization.

Specialized experience is defined as:

Experience utilizing correspondence tracking systems to review, analyze and provide comprehensive responses to inquires from a variety of sources (i.e. internal/external stakeholders, aviation-based organizations, members of Congress, other government agencies, the general public, etc.). OR

Experience researching, compiling, and/or coordinating data to provide information, assessments or recommendations to properly respond to correspondence from a variety of sources.

You should include relevant examples of the specialized experience in your work history. Errors or omissions may impact your rating or may result in you not being considered.

Answer all questions to the best of your ability. DO NOT ASSUME THAT BECAUSE YOU HOLD, OR HAVE HELD THIS POSITION, YOU WILL AUTOMATICALLY BE FOUND ELIGIBLE. You may be asked to provide evidence or documentation that you have this type of experience later in the selection process. Your responses are subject to verification through job interviews, or any other information obtained during the application process. Any exaggeration of your experience or any attempt to conceal information can result in disqualification.

*Applicants who fail to demonstrate possession of any of the above criteria AND who do not provide the required documentation will receive no further consideration for this position.*

Applicants may be asked to verify information on your application for employment with the FAA.

**All qualification requirements must be met by the closing date of this vacancy announcement.**

Eligible applicants meeting the minimum qualification requirements and/or selective placement factor(s) (SPF) may be further evaluated on the Knowledge, Skills and Abilities (KSA) and/or Quality Ranking Factor (QRF) listed in the announcement. Based on this evaluation, applicants will be placed in one of the following categories: (1) score order; (2) category grouping; (3) alphabetical; or (4) priority grouping, and referred to the selecting official for selection consideration.

AFSCME Interview Criteria: Article 42, Section 13 states: If the selecting official decides to interview any employee on the selection list for a vacancy, then all who remain under consideration for the position at that point in the process must be interviewed. If the selection list is shortened to a best qualified list through a comparative process, then the best qualified list shall be considered to be the selection list. If it is determined that interviews are required and telephone interviews are not utilized, travel expenses incidental to these interviews will be paid in accordance with the Agency's travel regulations and this Agreement.


Education cannot be substituted for experience.

Preview Job Questionnaire
Make sure your resume includes detailed information to support your qualifications and answers to the job questionnaire.

Additional information

We may use this vacancy to fill other similar vacant positions.
Position may be subject to a background investigation.
A one-year probationary period may be required.

The person selected for this position may be required to file a financial disclosure statement within 30 days of entry on duty. FAA policy limits certain outside employment and financial investments in aviation-related companies.

The U.S. Department of Transportation strives to ensure that equity, transparency, accountability, collaboration, and communication permeate all that we do for the betterment of the Department, the traveling public, and our nation. As such, DOT values a highly diverse workforce of persons who promote a culture of belonging by respecting the personal dignity and worth of each individual and fostering a positive environment where all feel safe and welcome. If these commitments coincide with your personal ideals and professional aspirations, please consider joining the DOT family.

If selected, you will be required to provide information regarding your COVID-19 vaccination status for the purposes of implementing workplace safety protocols, such as protocols related to masking, physical distancing, testing, travel, and quarantine.


1. This position is covered by the FAA Core Compensation plan. Additional information about core compensation is available on the following website: .

2. As a part of the Federal-Wide Hiring Reform Initiative (streamlining the hiring process), the FAA is committed to eliminating the use of Knowledge, Skills and Ability (KSA) narratives from the initial application in the hiring process for all announcements. Therefore, as an applicant, you are NOT required to provide a narrative response in the text box listed below each KSA.

In lieu of providing a KSA narrative response in the text box listed below each KSA section, in your work history, please include information that provides specific examples of how you meet the response level or answer you chose for each KSA. Your work history examples should be specific and clearly reflect the highest level of ability. Your KSA answers will be evaluated further to validate whether the level that you selected is appropriate based on the work history and experience you provided. Your answers may be adjusted by a human resource specialist as appropriate.

3. This Level 1 (Low Risk) position requires favorable adjudication of a National Agency Check and Inquiries (NACI) background investigation prior to appointment.

4. This announcement is also being advertised under VA #AWA-ARP-22-0013MP-78389. Please review both vacancy announcements before making application to determine your eligibility to apply.

This is a bargaining unit position. This position is represented by AFSCME Local 1653.

Links to Important Information: Locality Pay , COLA