OverviewJoin ECS as a Virtual Customer Support Agent. Our company is seeking over 2,000 agents. Our agents choose from a number of possible positions where they provide support to customers from the comfort of their homes. Examples of positions may include: helping customers make travel arrangements for a cruise, coordinating roadside assistance for stranded motorists, assisting customers to navigate a tax company's website, and assisting families with reservations, to name a few. Our virtual agents are true professionals, with relatable personalities, and a "bend-over-backward for you" mentality. If you are looking for a family-oriented, work-from-home environment with a professional company then this is the place for you. If you have the appropriate office setup, we can offer you flexible hours, 100% autonomy, all in the comfort of your home.The starting pay for our agents is $10-14.25/hour for a minimum of 40 hours per week; and $7.25-13/hour for less than 40 hours per week. We also include bonuses/incentives based on performance, hours worked, and customer satisfaction. All hours/shifts are available (Days, Evenings, Nights, weekends, and OT) from which you can choose to work. The earning potential is between $30,000-$60,000 per year if you're willing to put in the time and effort, and offer great customer support. This is an independent contractor opportunity.ResponsibilitiesParticipating in training and certification courses Providing excellent customer service by guiding and helping others with a friendly attitudeUsing your home computer and phone to answer inbound phone calls, video calls, and/or live chats to provide awesome customer serviceCommitting to and following through on working a minimum number of hours per weekBeing accountable in all areas of work with usQualificationsStandard RequirementsCustomer experience preferred but not required. Must have excellent communication skills and positive attitudeMust have a quiet, dedicated work space with a desktop or laptop, headset and reliable wired high-speed internet connectionMust demonstrate professionalism with excellent typing, communication and computer skillsMust be skilled in spelling and grammar rulesMust be willing to submit to standard background check, drug test, technology check and voice assessmentMust be willing to work hard and strive for high customer satisfaction ratingsMust be articulate with excellent command of the English languageMust be 18 years old or olderMust have a high school degree or equivalentMust be authorized to work in the USMust reside in the USNot eligible to residents of California, Connecticut, Maryland, Massachusetts, New York, Oregon or WisconsinAccess to smart phone for system verification requiredTechnical Requirements (READ CAREFULLY)CPU Speed Dual-Core 2.8 GHz or betterIntel i5 or i7 class or AMD Phenom Ryzen or equivalent processorNo Atom, Celeron, Pentium, Opteron ProcessorsMinimum Hard Drive Available Space: 20 GBMinimum Hard Drive Total Space: 60 GBMinimum Internet Download Speed: 10 mbsMinimum Internet Upload Speed: 3 mbs Maximum Network Latency: 120 msWindows 10 (64bit) Operating SystemMinimum RAM: 4 GBMust have a desktop or laptop with ethernet cable connected to your computer from your router or modem Incompatable devices include: Netbooks (Chromebooks, MS Surface, etc), tablets, all-in-one computers, all Mac Machines are not allowed