Position Objective Answer internal and external telephone calls in a friendly and courteous manner. Direct all calls in a timely and accurate manner, assisting with basic questions whenever possible to provide great customer service. Actively coordinate communications with-in the resort, including guest tram service, emergency procedures, alarms, and life safety. Essential Job Functions Promptly answer the telephone calls and accurately transcribe messages as requested by inputting and retrieving those messages. Provide timely information in response to guest requests. Answer questions regarding the resort, amenities and operations to prevent unnecessary transfers. Be responsive to guest requests and complete log sheet(s) as appropriate. Perform other duties as assigned. Education/Experience Must be 18 years of age or older. High school or equivalent education required. Must be able to speak, read, write and understand the primary language(s) used in the workplace. Must be able to read and write to facilitate the communication process. Must possess basic computer skills. Extensive knowledge of the hotel, its services and facilities. General knowledge of Middleburg and its surrounding area. Work Environment Must be able to work effectively in a stressful environment, communicate with others, effectively deal with customers and accept constructive criticism from supervisors. Must be able to change activity frequently and cope with interruptions. Salamander Resort & Spa is an Equal Opportunity Employer, Drug Free Workplace, and participates in E-Verify.