Automotive Sales Associate

Washington, DC
May 21, 2022
May 24, 2022
Full Time
At Dick Hannah Dealerships, our Core Values are summed up in four words: Family, Integrity, Respect and Purpose. We're a solid, family-run business that's been around since 1949 and we're not going anywhere. The Hannah family is passionate about how our business is run and how our customers are treated. Every day. We truly care for our employees and sincerely appreciate everyone's day-to-day contributions. Paid time off and vacation Short/Long Term Disability Growth opportunities Paid Training Family owned and operated Long term job security Health and wellness Discounts on products and services Above average industry pay Sales Benefits Paid Training Responsibilities Satisfies the transportation needs of vehicle purchasers. Sells/leases and delivers a minimum of 10 units per month. Approaches, greets, and offers assistance or direction to any customer who enters the dealership showroom or sales lot. Assists customers in selecting a vehicle by asking questions and listening carefully to their responses. Explains fully product performance, application, and benefits to prospects. Describes all optional equipment available for customer purchase. Offers test drives to all prospects. Follows dealership procedure to obtain proper identification from customer prior to test drive. Utilizes dealership sales control and follow-up system. Exhibits a high level of commitment to customer satisfaction. Knows and understands the federal, state, and local laws which govern retail automobile sales. Establishes personal income goals that are consistent with dealership standards of productivity, and devises a strategy to meet those goals. Attends product and sales training courses as requested by sales manager. Keeps abreast of new products, features, accessories, etc., and their benefits to customers. Knows and understands equity and values, and is able to explain depreciation to the customer. Ensures that the sales manager has an opportunity to meet each customer. Turns 100 percent of closed deals to finance and insurance manager, along with properly completed paperwork (insurance information, trade title, etc.). Writes complete sales orders and processes paperwork in accordance with established dealership policies. Prepares sold vehicles for customer delivery prior to customer arrival. Delivers vehicles to customers, ensuring that the customer understands the vehicle's operating features, warranty, and paperwork. Introduces customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership's service department. Follows up on all post delivery items, tag/title work, "we-owes", and special requests to be sure that all customer expectations are met. Maintain an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction. Reviews and analyzes actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively. Attends sales meetings. Maintains professional appearance Qualifications Excellent communication skills (including listening, writing, speaking). Public relations skills. Ability to effectively establish rapport, present information and respond to questions from managers, customers and the general public. Skill and ability to meet people and listen Ability to read, write, speak and understand English. Mental ability to conduct on-going interpersonal interactions. Ability to actively participate in team oriented process. Ability to interpret a variety of instructions furnished in written, oral, or schedule form. Skill and ability to sell. Physical ability to use computer hardware/software. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.