Director, National Accounts (Sales)
Overview Shoreham Hotel Nestled in the Woodley Park neighborhood of Washington, DC, the Omni Shoreham Hotel is a true urban oasis within the Capitol City. Associates pride themselves as being a part of a historic landmark serving as host to numerous presidents, dignitaries, political events and inaugural balls. Associates can enjoy and be rewarded by several career development opportunities and the environment to grow one's career into various areas of the hotel including leadership roles. The Omni Shoreham Hotel associates consistently rank their place of employment as one of the Best Places to Work by the Washington Business Journal and scored the hotel with the highest ever results on the Associate Engagement Survey in 2012. Associates at the Omni Shoreham Hotel are proud of being a true part of an extended family and many have spent their entire careers within the hotel, some with over 4 decades of service! We celebrate these milestones and as well as many other successes on a monthly basis during our all associate rallies, "Hibiscus Huddles, "in honor of our company logo. Job Description The Director, National Accounts is responsible for highly complex accounts within equally complex segment(s) that are critical to the business of the Hotel in the current year and into future years Responsibilities Fully develops the Group Market Segment through the solicitation of new profitable group business and the re-booking of current group business. Skillfully merchandises the guest rooms and event spaces to maximize revenue potential for the hotel and to ensure that the customer has the best possible meeting experience. Anticipates and understands customer needs to provide solutions. Uses a high degree of judgement and discretion to persuade customers and ensure satisfaction Achieves monthly room night goals; develop and implement sales action plans; maintain positive interdepartmental communications; and complete special projects as assigned by the Director of Sales & Marketing and Director of Group Sales. Adheres to all various written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job. Meets or exceeds monthly, quarterly, and annual sales goals, targets and initiatives. Develops, actively solicits and maps group business accounts per defined segment. Maintains a complete database of accounts in defined territories. Identifies and qualifies potential prospects through participation in tradeshows, sales blitzes and other sales initiatives. Maximizes outcome of all sales initiatives by following up on leads, following up with clients in-house to identify additional business opportunities and aggressively managing accounts. Performs in a manner that demonstrates a professional manner to clients and potential clients at every opportunity. Maintains customer relations, Global Sales Office relations, trade relations, industry relations and staff relations to the Hotel's benefit. Promotes all Omni Properties and offer information to clients to cross sell the brand, as well and promote other memberships and relationships available for members at participating resorts. Works closely with all departments such as Convention Services, Catering and Revenue Management departments to ensure that all details are communicated for to ensure a successful meeting experience. Participates in all sales meetings and business reviews. Submits SMART Plans & Development Goals as well as Market Place Action Plans quarterly. Participates in development training with Omni Hotels & Resorts. Qualifications Bachelor's degree (BA) from four-year college or university in business, communications, or hotel management preferred 8+ years of related hotel sales experience at large meetings/conventions Hotel (s). Must have experience in sales solicitation, contract closing, site inspections/visits with clients, setting up fam trips and contract negotiations. Proficient in Microsoft Office including Excel, Word, PowerPoint and Outlook Have strong working knowledge of all hotel departments.