Principal Associate, Program Management

Capital One
Richmond, Virginia
May 22, 2022
Jun 21, 2022
Full Time
West Creek 8 (12080), United States of America, Richmond, Virginia

Principal Associate, Program Management

Capital One, a Fortune 500 company and one of the nation's top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation's great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company - and a great place to work.

The world of card acquisitions is undergoing a major modernization effort. One that will dramatically change how our systems operate, and how we bring new card customers into Capital One. Modernized systems open a world of new possibilities, everything from how we test new products and populations to how we store documentation so we are always ready to respond to a request from an auditor or regulator.

As a Principle Associate of Program Management at Capital One, you will play a key role in delivering well managed, re imagined and streamlined intent and processes that impact the company's bottom line and our customer's lives for over 30MM prospective customers each year. You will educate and gain buy-in from key stakeholders including Product, Technology and Business partners concerning the utilization of process to ensure appropriate execution each and every time. You may also lead or engage in critical departmental or cross-functional organizational initiatives and projects.

A qualified candidate will have:
  • Demonstrated that they can improve processes and deliver well managed and scalable solutions and intent resulting in flawless and sustainable execution
  • Ability to effectively communicate and influence partners across the company and across multiple levels of the organization.
  • Strong analytical and technical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role.
  • Excellent communication skills, attention to detail, and have the ability to adapt to change quickly.
  • A solid grasp of Process management concepts and Agile experience, working with Risk / Compliance Officers and Auditors, proven ability to work autonomously, and experience working with data and automation tools.
  • The ability to be engage in Technology conversations and with a comfort level partnering with Tech

In this position, you will contribute immediately while strengthening your well managed best practices while implementing modernization efforts. This is a unique opportunity to have an incredible impact on Capital One, and on tens of millions of people across America. This position offers the chance to be a part of building cutting-edge technology, data and machine learning applications across the Card Acquisition ecosystem.

  • Consultation and representation of well managed processes, customer experience, and risk management for new Intent
  • Creating and validating processes and definition of required testing
  • Technical Debt assessment and development of a roadmap to drive systematic operational excellence in the future
  • Subject matter expertise for operations to effectively partner with Product, Technology, Partners and Segments to achieve desired outcomes or improvements by clarifying needs and providing appropriate solutions
  • Active risk assessment, mitigation and management of services and Intent
  • Understand and represent internal and external customers' needs of the process and drive process improvements
  • Tracking and resolving process breakdowns
  • Collecting data and information and using analytics and reporting to provide transparency to senior leadership regarding the health of the Use Case delivery
  • Updating formal process documentation including procedures and process flow diagrams and SLQ2CQ documents to reflect any changes from Intent and system functionality launches
  • Champion new delivery models including engaging Product and Tech teams in the creation and delivery of new intent
  • Travel required 25% or less

Basic Qualifications:
  • Associate's Degree or at least 2 years of process management experience
  • At least 1 year of experience transitioning online tools to the cloud

Preferred Qualifications:
  • Bachelor's Degree
  • 1+ years of experience with Credit Card lending, Small Business and Commercial lines of business or Retail Partnerships
  • 1+ years of experience with bots, machine learning or other technologies for automation
  • 3+ years of experience in Process and Project Management
  • Experience with SQL scripts and queries

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).