The Plumbing Service Manager leads staff members who install, repair and maintain plumbing in both residential and commercial buildings. This manager routinely works directly with service and install technicians, dispatch personnel and other managers to ensure customer satisfaction while meeting departmental goals and objectives. Presenting himself as a senior company representative, the Plumbing Service Manager often communicates directly with customers, vendors and suppliers to ensure accurate communication of job or project status and requirements. PRINCIPLE RESPONSIBILITIES/DUTIESThe Plumbing Service Manager directs daily operations of the Plumbing Service Department by successfully performing the following tasks, duties and responsibilities:Schedules, directs and provides technical support for technicians to meet service demands and customers' expectationsRecruits, interviews, hires and trains technicians as required to meet workload demands, and company or customer expectations and requirementsSupervises and directs the technicians to effectively perform the functions of equipment repair, installation, start-up, operation, and other duties as required to ensure customer satisfactionReviews technicians' work to ensure quality meets established standards, techniques and safety requirements; makes recommendations as requirements to improve quality and productivityResponsible for technicians' performance appraisals, reviews and for setting improvement goals per company requirementsEstablishes and maintains a regular training program to ensure that technicians are properly trained on latest service techniques and safety procedures for equipment and general working conditionsConducts group and one-on-one meetings with technicians as required for training, evaluation and general communication; participates and/or conducts regularly scheduled departmental safety/informational meetingsCommunicates regularly with dispatch to ensure that personnel are being scheduled properly by skill level, efficiency and training requirementsCommunicates daily with dispatch reporting on project information, estimated time to complete jobs, labor hours and parts or material usedMaintains communication with vendors and factory personnel concerning warranty issues, product recall notices, operational problems with products, premature failures and other issues as they apply to products and equipment sold and serviced by the HVAC Service DepartmentDevelops and monitors budgets, goals and objectives to insure departmental profitabilityReviews work orders, invoices and time reports for accuracy, and to ensure timely cash flow and maintain minimal account receivablesSpecifies and makes sure that required parts are ordered in timely fashion to ensure work deadlines are metEnsures that all company/department policies are being followed by all techniciansOversees assigned service vehicles, monitors vehicles to ensure they are being maintained and operated as required and used according to company policyMonitors service vehicles to ensure they are in an acceptable condition to allow technicians to efficiently work out of the vehicle, and that an adequate inventory of parts and material are maintainedKeeps current with latest training on current products, coordinates technician training and maintains training records to ensure personnel maintain proficiency in preventive maintenance, start-up, trouble-shooting, and repair of supported equipmentGenerate sales leads; and promotes and develops maintenance/service agreements; estimates and generates bids for contract projects/workManages larger installation, start-up and commissioning projects; coordinates and directs a team of technicians and/or installing contractors; performs prestart-up inspections and completes turnover of equipment to ownerWork with other departmental managers to meet company and departmental goals and objectivesOther tasks and responsibilities as required to maintain efficient department operations MINIMUM JOB REQUIREMENTSThe Plumbing Service Manager should possess the following skills, characteristics and abilities:Excellent customer service and sales skillsFive years Plumbing Management related experience; or an equivalent combination of education and experienceSome post-high school education from college, trade school or militaryExhibit an in-depth knowledge and understanding of Plumbing tradesHas the ability to read, interpret, utilize and train on manuals, schematics and control circuits related to Plumbing systemsTechnical aptitude with knowledge of local codes and an ability to use resources at hand to find solutionsExcellent leadership skills to enhance team productivity and standards of work producedExcellent verbal and written communication skills; and strong conflict management skillsDetail oriented and highly organized with the ability to handle multiple tasks and assignmentsGood computer skills: knowledge of and proficiency in common office applications such as MS Word, Excel, Outlook and general software navigationPossess a strong personal desire for improvement; and the desire to motivate technicians to be better tomorrow than they are todayHave a clean, neat and professional appearance; a top performer who can instill pride of workmanship in himself and in othersValid driver's license with a clean driving record and backgroundAbility and willingness to work non-standard schedule: nights, weekends and holidays as/if requiredPI