Office Concierge

Circles North America
Mclean, VA
May 10, 2022
May 22, 2022
Accountant, IT
Full Time
Circles is looking for people with a real passion for hospitality. This is the perfect role for someone who loves working with people and providing world-class customer service. The perfect candidate will have 2-3 years of hospitality or related experience. If you like everything about working in hotels and hospitality except the hours this is a great role for you!Hours for this position are Monday to Friday 1:00 PM - 6:00 PMJob Responsibilities:Have a true passion for helping people through the services we provide, and making a positive difference in the lives of the people you interact with day to day. You will perform services such as:Provide uncompromising service to employees by arranging personal and convenience services;Issue facility access cards to employees, assist with scheduling meeting rooms, assist administration or other departments on various tasks;Perform general information research on products and services;Research and assist with personal travel, gift recommendations, event planning, household service requests;Research local hotel suggestions and make transportation arrangements;Assist with booking travel services including car and hotel suggestions and make reservations;Assist with coordinating relationships with local vendors to promote additional onsite services for employees such as, dry cleaning, auto detailing and massage therapy;Hit monthly targeted goals assigned by the manager;Provide uncompromising service to employees by arranging personal and convenience services;Project an approachable and professional image at all times;Accountable for entering all documented data daily in the Circles record tracking systemProject an approachable and professional image at all timesPromote meaningful relationships through engaging and informed conversation with employees via face to face interaction, phone and email;Maintain a general understanding of events occurring in the building and local area;Respond to employee requests in a professional, courteous and timely manner, without exception;Collaborate on new ideas and initiatives with team members and your manager;Able to adapt to schedule changes as needed to ensure appropriate staffing of desk;Consistently provide best in class customer service in a fast paced, structured environment;Handling facilities requests;Greeting vendors/employees;Helping with set-up and breakdown of event registration tables;Ordering/delivering personal celebratory catering; andEnsuring common space cleanliness.RequirementsManage and prioritize multiple tasks dailyMust have 2-3 years of hospitality or related experience (hotel experience preferred)Excellent written and oral communication skillsAbility to adhere to scheduleActive listeningDesire for continuous learningFlexibility to adapt to changing tasks/prioritiesReliable transportationProficent in Microsoft Word and PowerpointWillingness to be fully vaccinated against COVID-19Benefits401KGenerous PTO2 week paid sabbatical