Production Manager

Window Nation, LLC
Halethorpe, MD
May 19, 2022
May 28, 2022
Full Time
Reporting to the Branch Manager, our Production Manager follows all aspects of the service delivery process from measure through installation. Ensures the timing, communication, and quality at every project point meets or exceeds customer expectation and our standard of excellence. ESSENTIAL DUTIES AND RESPONSIBILITIES Pipeline Management Manage local post-sale pipeline beginning with consumer financing and concluding with the installation Monitor capacity to ensure adequate lead times Collaborate cross-functionally eg Consumer Finance, Ordering, Scheduling, Measuring, Installation et al to (1) anticipate and intercept project bottlenecks (2) ensure all required documentation, (3) ensure customer communication plan is being followed; and (4) keep projects on track Customer Experience Manage customer escalations through to resolution; provide product/services information and resolving emerging challenges Advises customers on financing and needed changes to project scope Manage Service from install (SFI) process (service needs that arise within 10 days of sale) Administration Oversees scheduling of installation and services Actively works accounts receivable to collect outstanding balances Manage vendor activities to ensure their compliance with contractual obligations Maintain customer database via CRM (Salesforce) Analyzes all legal requirements related to Homeowner Association requirements KEY PERFORMANCE INDICATORS Operating Margins Productivity Customer Satisfaction Return on Investment CRITICAL SUCCESS FACTORS Strategic Focus (Leadership, Management, Planning) People (Personnel, Staff, Learning, Development) Operations (Processes, Systems) Marketing (Customer Relations, Responsiveness) Finances (Assets, Facilities, Equipment) All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.Powered by JazzHR

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