Human Service Assistant

Location
Fairfax, Virginia
Salary
$39,663.31 - $66,105.10 Annually
Posted
May 21, 2022
Closes
Jun 04, 2022
Ref
22-01481
Function
Administrative
Hours
Full Time
Job Announcement

Under the general supervision of the Quality Assurance Specialist, provides administrative support primarily to the Head Start and Early Head Start programs. Provides reception desk coverage during county business hours, greets visitors, answers incoming calls, and provides appropriate information and/or routes calls to the appropriate staff or program. Maintains schedules and reserves space for meetings. Takes minutes and notes for staff meetings.

Note: The population of Fairfax County is very diverse where 39.8% of residents speak a language other than English at home (Spanish, Asian/Pacific Islander, Indo-European, and others) and we encourage candidates bilingual in English and a foreign language (especially Spanish) to apply to this opportunity.

Illustrative Duties

  • Assists professional staff with specific routine care management services such as program publicity, routine/limited service eligibility determination, intake/history client interviews, language translations, interpretations of health information and services, and administration and scoring of diagnostic tests;
  • Maintains/updates information on available human services and obtains information on new services;
  • Maintains resource library and assists clients with use of library;
  • Collects and presents information regarding client dissatisfaction or misuse of services;
  • Collects, formats and presents program statistics for reports and program assessments;
  • Teaches, interprets and/or assists with conducting health information classes.


Required Knowledge Skills and Abilities

  • Knowledge of the basic principles of human behavior;
  • Knowledge of word processing and data management programs (Excel, survey software)
  • Ability to communicate effectively to clients;
  • Ability to organize information and records;
  • Ability to communicate in written format;


Employment Standards

MINIMUM QUALIFICATIONS:
Any combination of education, experience and training equivalent to graduation from high school or GED issued by state department of education; plus three years of work experience, including two years in some area of human services (related two-year [associate] degree may be substituted for the required human service experience).

NECESSARY SPECIAL REQUIREMENTS:
The appointee to this position will be required to complete a criminal background check and a Child Protective Services Registry check to the satisfaction of the employer. A TB screening upon hire.

All newly hired employees are required to be fully vaccinated against COVID-19 (two weeks after the last required dose) as a condition of employment or obtain approval of a medical or religious exemption prior to their start date. Proof of an exemption or vaccination status will be required during the pre-employment onboarding process. New employees who obtain an exemption from the vaccine mandate for medical or sincerely held religious beliefs may be subject to a weekly testing requirement. Vaccinated employees and employees with a medical or religious exemption will complete the attestation online on their first day of employment or shortly thereafter.

PREFERRED QUALIFICATIONS:
  • Associate degree in a related field.
  • Familiar with database systems.
PHYSICAL REQUIREMENTS:
Work is generally sedentary in nature. Ability to walk, stand, bend, and carry items up to 25 pounds. Ability to operate keyboard-driven equipment and communicate verbally and in writing. Sufficiently mobile to attend meetings at various locations and make presentations to county staff and community. All duties performed with or without reasonable accommodations.

SELECTION PROCEDURE:
Panel Interview and may include a practical exercise.

Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314. EEO/AA/TTY.

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