Program Specialist

Baltimore, Maryland
May 20, 2022
May 23, 2022
Program Manager
Full Time

The Program Specialist organizes the administrative expansion of this new telehealth interfacility EVP program, addressing policy and managerial issues for this novel program, coordinating with staff at facilities throughout the VISN that are served by the EVP program, liaising with VISN headquarters, VAMHCS administration, the Quality Improvement team at the Tampa VAMC, and the EVP hub at the Atlanta VAMC, ensuring that financial and medical/psychometric data are securely maintained, and interfacing with administrative support staff and the service chiefs overseeing component EVP staff (in Social Work, Physical Therapy, Psychology, and Clergy).

Duties may include but are not limited to:
  • Performs administrative management requirements for a complex clinical service with many functions.
  • Provides advice on administrative requirements, maintains administrative systems, and prepares administrative paperwork.
  • Acts as backup to the Business Manager by supporting clinical staff supervisors on administrative issues.
  • Serves as liaison between the Empower Veterans Program (EVP), patient representatives, and veterans and their families to ensure excellent customer satisfaction is achieved and maintained.
  • Applies specialized principles of health care management in supporting the medical center's health care delivery system.
  • Provides reports, evaluations, and requirements associated with review of the EVP program by VISN 5, the VA EVP hub at the Atlanta VAMC, and the national Pain Management, Opioid Safety, and Prescription Drug Monitoring Program (PMOP) office.
  • Analyzes and evaluates the effectiveness of the health service line programs on a quantitative and qualitative basis.
  • Assists with developing policies and plans for the service on a quarterly, annually and long-range basis.
  • Provides status reports for the budgeting and financial management of EVP and the Pain Clinic, assisting in budget formulation, justification, execution, and financial reporting.
  • Works closely with and provides status updates to quality improvement team and ensures that financial and medical/psychometric data are securely maintained.
  • Assists with collection and distribution of EVP materials.
Work Schedule: Full-Time, Monday through Friday, 8:00am to 4:30pm
Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.
Virtual: This is not a virtual position.
Position Description/PD#: Program Specialist/PD21022-O
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required


Conditions of Employment

  • You must be a U.S. Citizen to apply for this job
  • Selective Service Registration is required for males born after 12/31/1959
  • You may be required to serve a probationary period
  • Subject to background/security investigation
  • Selected applicants will be required to complete an online onboarding process
  • Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
  • Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details.


To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 05/23/2022.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-9. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience and/or education as described below:
  • Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-9 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Reviewing, researching, and making recommendations to resolve patient complaints and responding to congressional inquiries; Interpreting pertinent laws, regulations, policies and precedents which affect administrative management; Using written, verbal, and interpersonal communication to present study findings, program guidance, and to make suggestions for process improvement; Developing program-level budgets, including budget formulation, justification, execution, and financial reporting; and Developing procedures and systems for establishing, operating, and assessing the effectiveness of program administrative control systems.
  • Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Ph.D. or equivalent doctoral degree, or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related (TRANSCRIPT REQUIRED). OR,
  • Combination: Applicants may also combine education and experience to qualify at this level. You must have a combination of specialized experience and education. The total percentages must equal at least 100 percent to qualify an applicant for that grade level. The total percentages must equal at least 100 percent to qualify an applicant for that grade level. Only graduate level education in excess of the amount required for the next lower grade level may be combined with experience.
You will be rated on the following Competencies for this position:

Administrative and Management
Planning and Evaluating
Performance Measurement
Quality Assurance
Problem Solving

Preferred Experience: Ability to independently interpret and develop administrative policies, Ability to implement local policies, VA, VHA, VACO directives and regulations, facility and Interfacility policies, manuals, and SOPs, as well as relevant directives, regulations, policies, manuals, and SOPs that relate to telehealth and EVP. Ability to gather and collate data for multiple facility sites within the VISN where EVP is being provided. Ability to maintain continuous, clear, and effective communication across multiple departments and facility sites within the VISN where EVP is being provided. Ability to advise management, supervisors, and chiefs on program-related issues and concerns, reports, and special projects.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The work is primarily sedentary. It occasionally requires carrying of light objects such as files, books, and papers; some walking, standing and bending. No special physical qualifications are required.

Work Environment: The work is typically performed in an adequately lighted and climate-controlled office.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at .


A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: . If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: .

Additional information

The Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified : applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about CTAP eligibility is on OPM's Career Transition Resources website at .

This job opportunity announcement may be used to fill additional vacancies.

To ensure compliance with an applicable preliminary nationwide injunction, which may be supplemented, modified, or vacated, depending on the course of ongoing litigation, the Federal Government will take no action to implement or enforce the COVID-19 vaccination requirement pursuant to Executive Order 14043 on Requiring Coronavirus Disease 2019 Vaccination for Federal Employees. Therefore, to the extent a VA job announcement includes language requiring applicants to be fully vaccinated against COVID-19 pursuant to Executive Order 14043, that requirement does not currently apply to this Job Announcement. VA may request information regarding your vaccination status, if selected, for the purposes of implementing other workplace safety protocols, such as masking, physical distancing, testing, travel, and quarantine.

Due to COVID-19, VA is currently in an expanded telework posture. If selected, you may be expected to temporarily telework, even if your home is located outside the local commuting area. Once employees are permitted to return to the office, you will be expected to report to the duty station listed on this announcement. Management officials will provide information about returning to the official, pre-pandemic worksite, when applicable. At that time, you may be eligible to request to continue to telework depending upon the terms of your organization's telework policy and the duties of the position.

If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application .