Team Lead, Client Success Manager, Public Sector

Washington, DC
May 19, 2022
May 22, 2022
Full Time
About the PositionOur Team Leads act as player-coaches for the public sector CSMs and work with strategic clients to ensure their optimal adoption of the FiscalNote and CQ product suite and that they have years of being happy, successful clients. They manage and lead the strategy for the CSM Team to drive efficiency and ultimately promote Net Revenue Retention (NRR). They are the key players for presenting risk mitigation progress to leadership and also being the voice for the team and our clients internally. Through a combination of industry expertise, product knowledge, and client-management skills, the Team Lead, CSMs, Public Sector partners with Account Management to address the product and training needs of our US Agency clients. About the Public Sector TeamThe Public Sector Team at FiscalNote is the key touchpoint for all US Government Agencies and Government Contractors. Our mission is to help our clients identify challenges and provide innovative, data-driven, and practical solutions to better navigate risk, opportunity, and uncertainty. We leverage our full suite of products that include our industry-leading GRM, and data solutions to empower people and departments with the right information at the right time. Our workspace, located in Washington, DC , champions our culture through a vibrant, modern, open concept that still offers privacy, fostering collaboration and success. Our team is committed to being a good neighbor, woven into the fabric of the Washington, DC community, and continually looking for new opportunities to support our neighbors. About YouEmpathetic, Client-focused, Driven. You understand the importance and role of software in transforming a team's or individual's capabilities, and you are eager to help others unlock the full capabilities of their software tools to that end. You have a passion for Government Affairs, technology, and data and find great enjoyment in helping others. Finally, you are data- and metrics-driven, and you do what it takes to help your team and your clients meet ambitious goals.Reference ID: #LI-DP1About FiscalNote FiscalNote is the premier information services company focused on global policy and market intelligence. By combining AI technology, expert analysis, and legislative, regulatory, and geopolitical data, FiscalNote is reinventing the way that organizations minimize risk and capitalize on opportunity.Home to CQ, Roll Call, Oxford Analytica, and VoterVoice, FiscalNote empowers more than 5,000 clients worldwide to monitor, manage, and act on the issues that matter most to them. To learn more about FiscalNote and its family of brands, visit and follow @FiscalNote. At FiscalNote, we Lead with ValuesKnow your Audience * Find the Truth * Drive Alignment * Level Up * Own the Job * Bias for Action * Support the Family FiscalNote is continuing to hire new talent, with all interviewing and on-boarding done virtually due to COVID-19. New team members, along with our current staff, will temporarily work remotely (unless communicated otherwise). If your background and experience align with the competencies above, we encourage you to apply so that we can review your experience and learn more about how you can add to FiscalNote's growth and success.Company BenefitsFiscalNote offers competitive salaries, equity packages, and retirement accounts to ensure we're all FN owners. We work hard, so our open vacation policy helps us ensure you're getting the R&R you need. We offer comprehensive health, vision, and dental insurance options supplemented by a flexible spending account (FSA). We have a slew of other benefits which you can check out at values diversity. We are committed to equal opportunities and creating an inclusive environment for all our employees. We welcome applicants regardless of ethnic origin, national origin, gender, race, religious beliefs, disability, sexual orientation or age. FiscalNote is an EEOC employer.FiscalNote uses E-Verify to confirm the employment eligibility of all new employees. To learn more about E-Verify, including your rights and responsibilities, please visit

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