Director - E-Services

Municipal Employees Credit Union of Baltimore
Baltimore, MD
May 19, 2022
May 22, 2022
Full Time
As a condition of employment, candidates hired for a position will be expected to comply with MECU's policies and procedures regarding vaccination requirements and workplace safety. MECU is a not-for-profit financial institution committed to helping its members and community by offering high-quality financial products and services. With more than $1.2 billion in assets and located in historic downtown Baltimore, MD, this not-for-profit financial institution proudly serves more than 100,000 members. Position Summary: With minimum supervision, provides overall support for and operational management of the Electronic Banking, Remote Services, and Cards Services areas. Supports with the development and delivery solutions that enhances the members' experience across all digital, remote and payments channels. The Manager (Director) will support with leading staff development, budgetary, and operational duties of the Electronic Banking, Remote Services, and Cards Services areas. At the direction of the business unit leader, develops the member experience and product roadmaps for all payment channels some of which includes, bill pay, debit, credit, FedNow, person-to-person (P2P), business-to-business (B2B), and Zelle Works with various providers to integrate functions through the MECU Mobile Banking and Online Banking environments. Maintains current in-depth knowledge of debit/credit card operations, digital banking, ATMs/Interactive Teller Machines, credit union services, Visa guidelines, Regulation Z, Regulation E, Regulation D, and other Federal Regulations and guidelines that govern digital banking, cards, and payments. Maintains a high level of expertise regarding competitor and industry-related payment systems, products, pricing, practices and trends. Ensures assigned areas rigorously pursue and achieve objectives, goals and metrics as assigned. Consistently leverages data and analytics to have a strong understanding of assigned areas to make decisions and strategic recommendations. Maintains an expectation of operational excellence to ensure exceptional experiences are consistently upheld across all areas of oversight. Works with the team to identify, propose and implement process improvements and efficiencies through digital channels to align people, process and technology to achieve exceptional experiences. Support the business unit leader with emerging and current risks through all channels, recommend strategies to mitigate and reduce losses. Leverage technology to identify opportunities to reduce manual processes and member pain points. Education Bachelor's Degree - Preferred Associates Degree - Required Experience Minimum five (5) to seven (7) years of (recent) Financial Institution - Required Minimum five (5) to seven (7) years of (preferably FI) Management - Required Additional Qualifications/Functions This position may also be required to work in a remote setting. Physical Demands While performing the duties of this position, the successful candidate is regularly required to sit; use hands and fingers to handle objects, tools, keyboards or controls; talk and hear. The employee is occasionally required to stand, walk, reach with hands and arms and stoop or kneel. Must regularly lift and/or move files and equipment up to 15 pounds and occasionally lift/move up to 25 pound objects. Specific vision characteristics required by this position include close vision, adjust focus, and view a computer screen for extended periods of time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. MECU is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. MECU conducts credit, bond and background checks and is an Equal Opportunity Employer.

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