IT Support Assistant

121814

Office of the Dean

Full-Time, Regular Non- Exempt

The University of Maryland’s Robert H. Smith School of Business is seeking a well-qualified IT Support Assistant to join the Office of Smith IT. One of 13 schools and colleges located on the University of Maryland, College Park campus, the Smith School is a recognized leader in management research and education for the global economy. The school is consistently ranked among the world’s top business schools by leading business publications such as Business Week, Financial Times, Economist and the Wall Street Journal.

The IT Coordinator L1 is responsible for investigating all technical support issues that have been escalated from the Smith IT Technicians or delegated from Smith IT Management or Administrators. The IT Coordinator L1 has dispatch responsibility which distributes the incoming requests for service to individual team members or support groups.

Minimum Qualifications: High School Diploma or GED AND One year with the types of hardware and/or software to be supported. 3-5 years of technical customer support. Ability to support, identify and troubleshoot general problems with PC/AV hardware and Apple devices. Knowledge of Win/Mac OS, IE, Firefox, Safari, MS Office suite, specifically Power Point, file/print services such as Active Directory, Google (Gmail) and Lotus Notes. Candidate must have a general understanding of client server applications, networks, authentication, application packaging and imaging. Must possess positive attitude, willingness to learn and pro-actively seek continuous quality improvement of services. Excellent verbal and written communication skills Excellent customer service skills Strong knowledge of Windows OS and MS Office products Strong troubleshooting skills Ability to collaborate with team members and willingness to share information Ability to use discretion and confidentiality with access to sensitive data and local administrative access to all desktop equipment and data in the environment for the purpose of support.

Salary range $46,295 - $55,554. When applying, please upload a PDF version of your cover letter, resume and list of references. For best consideration, please submit applications no later than June 1, 2022 at https://ejobs.umd.edu; however, the position will remain open until filled.

Candidates must be able to provide proof of eligibility to work in the USA. No H1-B Visa sponsorship offered for this position.

For more information about the University of Maryland, please visit www.maryland.edu.

For information about the Robert H. Smith School of Business, visit our Web site at www.rhsmith.umd.edu.

The University of Maryland, College Park, an equal opportunity/affirmative action employer, complies with all applicable federal and state laws and regulations regarding nondiscrimination and affirmative action; all qualified applicants will receive consideration for employment. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, religion, sex, national origin, physical or mental disability, protected veteran status, age, gender identity or expression, sexual orientation, creed, marital status, political affiliation, personal appearance, or on the basis of rights secured by the First Amendment, in all aspects of employment, educational programs and activities, and admissions.