Principal Process Manager (Remote Eligible)

Capital One
McLean, Virginia
May 19, 2022
May 27, 2022
Full Time
Center 1 (19052), United States of America, McLean, Virginia

Principal Process Manager (Remote Eligible)

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Capital One's Associate Experience team is looking for a Culture & Experience Lead to help develop Card Tech's internal culture and community. As part of the Associate Experience team, you'll empower and inspire associates throughout the organization with the creation of thoughtful communications, engagement strategies, and hybrid events to build a thriving Tech team.Card Tech's Associate Experience team is looking for a candidate with process management skills, who can identify areas of opportunity for our organization and turn those ideas into reality to enhance the associate experience. The ideal candidate will be the beacon of how our culture and values manifest in actions and attitude, and have a proven ability to manage and prioritize multiple projects and tasks while working closely with partners and leaders in a fast-paced environment. We're looking for someone who can think outside the box, practice big picture thinking, and help us keep things fun and fresh.

You'd be a great fit if:
  • You have a passion for building diverse and inclusive communities where everyone belongs
  • You are an excellent communicator who loves sharing diverse perspectives, and feel comfortable presenting program ideas or decisions in front of peers, stakeholders, and leaders
  • You are highly collaborative and consultative, and seek out inspiration and feedback from others to always drive towards the best solution
  • You have a positive attitude and are a team player
  • You love brainstorming new and creative ideas
  • You're a strategic thinker and enjoy collecting, organizing, and synthesizing information to make a decision or recommendation
  • You enjoy critical debate that focuses not on who is right, but rather what is best for the team and the current culture
  • You understand the benefits of process and being flexible
  • You have the ability to handle multiple projects at once, prioritize your own work, and manage your own schedule to meet deadlines
  • You are independent, can work autonomously, and are comfortable owning the end-to-end experience for project development with little direction
  • You're excited about building your own community by connecting with partners in other parts of the organization to uncover areas of opportunity for collaboration and innovation
  • You have a passion for planning and coordinating virtual and in-person events

  • Owning communication channels, including Slack and email, to inspire, include and engage employees
  • Managing existing internal Confluence content and resources libraries, and uncovering new ways to help set context for employees at all points of their employment lifecycle
  • Creating and owning the top of house onboarding experience, and partnering with the Chief of Staff team to develop localized programming
  • Designing and developing appropriate in-person and virtual events and workshops that creatively and authentically celebrate our accomplishments, and reinforce our unique values and culture in a hybrid environment
  • Partnering with the Chief of Staff team to develop strategies and resources to support sub-team employee engagement initiatives
  • Developing and managing annual budgets appropriately
  • Uncovering areas of opportunity for process improvement and creating action plans with HR and the Chief of Staff team to elevate our culture of Diversity, Equity & Inclusion
  • Developing content proposals to pitch to leaders and partners

Capital One is open to hiring a Remote Employee for this opportunity.

Basic Qualifications:
  • At least 5 years of employee engagement process management, event planning (virtual or in person ) or communications experience
  • High School Diploma, GED, or equivalent certification
  • At least 3 years of experience in Process Management
  • At least 2 years of experience in an information technology environment

Preferred Qualifications
  • Bachelor's degree or Military Experience
  • 4+ years of experience in Process Management
  • 2+ years of experience working in Agile
  • 2+ years of internal communications experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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