Bilingual Sr. Unit Manager

Capital One
Las Vegas, Nevada
May 19, 2022
Jun 02, 2022
Full Time
Locations: Sales - NV - Las Vegas, United States of America, Las Vegas, Nevada

Bilingual Sr. Unit Manager

At Capital One, we strive to create a world class experience for our customers. As a Bilingual Sr. Unit Manager, you will have the opportunity to lead and develop a team of 3-6 Unit Managers who drive the dynamic teams of call center associates. Leading a team that could be the first point of contact a customer may have to Capital One. You will be a strategic leader, accountable for achieving business goals for a specific element of business within Capital One. You will empower our people, inspire them to do the best work of their lives, and lead through change with candor and optimism. Encourage smart and thoughtful innovation, lead with heart, humility, and authenticity. You will need to use your communication and storytelling skills to communicate to a diverse group of individuals from front line associates to leaders within the business.

  • Inspire the performance of a team responsible for a specific to diverse elements of a business. Requirements include managing a budget, achieving business goals, performance management, staffing plan development, and development of long term business goals, while setting a team vision
  • Drive individual, team and department efficiency and productivity through effective and efficient influence how our team deliver key business metrics
  • Demonstrate your leadership abilities through inspirational development of the leadership team and associates in our department.
  • Uphold effective standards of performance management. Elevate associates and help them achieve their career aspirations
  • Establish the development and execution of repeatable, efficient processes within the team.
  • Maintain high levels of team and individual engagement and morale at all times, including during time of change and throughout their development
  • Develop methods to encourage and implement process improvements and share best practices
  • Execute quality monitoring requirements that deliver on our intent and achieve the high customer satisfaction goals

Basic Qualifications:
  • High School Diploma, GED or Equivalent Certification
  • At least 2 years of experience in leading a large team

Preferred Qualifications:
  • Bachelor's Degree in Business Administration
  • At least 5 years of experience in managing a large team
  • At least 2 years of experience in call center management
  • At least 1 year of experience in Process Management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).