Principal Process Manager - ATM MAC (Move, Add, Change)

Capital One
Richmond, Virginia
May 19, 2022
Jun 04, 2022
Full Time
West Creek 5 (12075), United States of America, Richmond, Virginia

Principal Process Manager - ATM MAC (Move, Add, Change)

The Capital One ATM Operations MAC (Move, Add, Change) team is looking for a high performing Principal Process Manager to support an evolving ATM strategy. Capital One currently offers approximately 2000 ATMs within its national banking footprint with plans to modernize the ATM fleet. As Capital One transforms its physical presence across branches, consumer and café markets, the ATM will continue to play a larger role in meeting customer transaction needs.

We are seeking a dedicated, disciplined, process professional who excels in a team environment. This person will have excellent analytical, people leadership, and communication skills, along with the ability to adapt to a fast paced environment. Some keys to success in the position are the ability to swiftly incorporate multiple dynamic inputs to drive decisions as well as the ability to see and understand the 'big picture' value chain.

  • Lead cross functional ATM process improvement efforts to support simplification and a well managed, efficient operation
  • Understand overarching ATM/Cash processes in order to identify and drive improvements
  • Analyze data for issues and trends in support of data quality
  • Maintain data quality accuracy on all efforts
  • Develop and maintain up to date project information and dashboards, as required
  • Drive simplification in MAC activities, demonstrating value chain thinking and partnership
  • Anticipate and proactively mitigate ATM activity risks
  • Continuously question to identify opportunities for improvement and then demonstrate ownership by driving improvement work through to completion
  • Manage key stakeholder relationships to include the appropriate communication channels
  • Manage and communicate with 3rd party vendors to plan and implement projects
  • Actively demonstrate a risk-minded ownership for activities occurring across the fleet by proactively identifying potential issues and making recommendations
  • Partner with Branch & Café Care & Construction team when branch/café sites require construction along with ATM activity
  • Support downstream/back office submissions necessary for successful activities
  • Develop and improve the tools and processes used across these processes
  • Lead a team of associates

This person will:
  • Possess excellent problem solving and analytical skills
  • Have excellent verbal and written communication skills
  • Thrive in a fast paced environment
  • Be extremely organized and focused on attention to detail and multi-tasking

Work at Home Technology Requirements:
  • A secure home office environment that is free from background noise and distractions
  • A reliable private internet connection that is not supplied by use cellular data (hot spot)
    • Cable or fiber connections are preferred
    • Internet service download speeds must be at least 5 mbps, with 10+ mbps preferred - check your download speed using a speed test. A sample one can be found here . To test your home internet from your personal computer at home, type into the web browser of your personal computer.
    • Sustained ability to maintain latency less than 250 ms in voice calls is required
  • Hard wired connectivity is preferred, any use of wireless connectivity must be Private (non-public) and password protected through WPA2-PSK (AES) encryption. If you have any questions about your encryption, please consult with your internet provider
    • A private network is password protected where you have ownership or line of sight to every device on the network
  • Capital One reserves the right to request proof of internet provider, speed and service package from the associate
  • Requirements are subject to change, as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice.

Candidates must live within 100 miles driving distance of the hub location based in Richmond, VA.

Basic Qualifications:
  • High School diploma, GED, or equivalent certification
  • At least 2 years of people management experience
  • At least 3 years of process management or project management experience
  • At least 2 years of experience with Excel and Google Suite

Preferred Qualifications:
  • 3+ years of ATM or Cash experience
  • Bachelor's degree or military experience
  • Lean, Agile, Six Sigma, Business Process Management, Project Management Certifications
  • Knowledge of data networks or Windows Operating systems a plus

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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