Student Request Coordinator

Fairfax, VA
Commensurate with education and experience
May 19, 2022
Jul 03, 2022
Program Manager
Full Time
Student Request CoordinatorThe George Mason University, School of Business, invites applications for the position of Student Request Coordinator. The Student Request Coordinator provides primary support to the School of Business Office of Student Success and Academic Services for logging, processing, tracking and notification of all student requests, including substitution/waivers, transfer credit evaluations, international exchange student overrides, non-degree overrides, and academic actions and appeals. This is a full-time classified staff position.George Mason University has a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff, and strongly encourages candidates to apply who will enrich Mason's academic and culturally inclusive environment.Responsibilities:The Student Request Coordinator has responsibilities in the following areas:Student Service:Provide professional administrative support to students in pursuing special academic requests;Prepare and process these requests from initiation to completion;File follow up materials on requests with university offices and student records;Establish outreach activities to university offices;Prepare necessary documents for all transfer student workshops;Manage event planning system for all transfer student workshops;Create templates for handling communication regarding denied and approved student requests.Database Program:Create and maintain Salesforce cases of all student requests and contacts to provide accurate reports;Assist with creation of online request submission for students;Assist with creation and review of data generated reports analyzing statistical trends;Manage all student request related Salesforce queues and case management processes;Manage the formal School of Business student grievance process and disseminate student complaints to appropriate reviewers.Office Administration:Assist with answering phones and greeting visitors to office;Assist with special administrative projects and office events as workload allows;Maintain and update the workflow for all student requests.Team Development:Work actively with the Office of Student Success and Academic Services team in planning program operations, establishing goals, evaluating program effectiveness and developing or modifying policies and procedures to enhance the overall efficiency of the office.Required Qualifications:High school diploma or an equivalent combination of education and experience;Demonstrated interpersonal, communication, problem-solving, and organizational skills;Professional demeanor;Detailed oriented.Preferred Qualifications:Bachelor's degree preferred;Ability to perform multiple tasks and work independently;Ability to generate and format data driven reports;Considerable knowledge of applicable computer software and database programs including Salesforce, Banner, and Microsoft Office;University administration experience.

For full consideration, applicants must apply for position number 01134z at by June 7, 2022; complete and submit the online application; and upload a cover letter, resume, and a list of three professional references with contact information. Review of applications will begin June 8, 2022 and continue until the position is filled.

"Great Careers Begin at Mason! George Mason University is an innovative, entrepreneurial institution with national distinction in both academics and research. Mason holds a top U.S. News and World Report "Up and Coming" spot for national universities and is recognized for its global appeal and excellence in higher education.Mason is currently the largest and most diverse university in Virginia with students and faculty from all 50 states and over 135 countries studying in over 200 degree programs at campuses in Arlington, Fairfax and Prince William, as well as at learning locations across the commonwealth. Rooted in Mason's diversity is a campus culture that is both rewarding and exciting, work that is meaningful, and opportunities to both collaborate and create.If you are interested in joining the Mason family take a look at our current opportunities and catch some Mason spirit at!George Mason University, Where Innovation is Tradition."

George Mason University is an equal opportunity/affirmative action employer, committed to promoting inclusion and equity in its community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any characteristic protected by law.

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