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Help Desk Support III

Employer
The MIL Corporation (MIL)
Location
Arlington, VA
Closing date
Jun 17, 2022

Job Details

Clearance Required:

Public Trust

Education Required:

BA/BS

US Citizenship:

Required

Summary

The MIL Corporation seeks a Help Desk Support III to support a Federal Government client at our Rosslyn, VA location. The Help Desk Support III role will work directly with clients to understand key elements of client business processes and then work onsite to implement and operate PRISM software products and service offerings by performing key tasks. Consultants thrive on their personal and direct contributions that help our clients achieve substantial benefits from our suite of software products.

Responsibilities
  • Work with clients to provide a broad range of implementation and integration tasks including: requirements analysis, business process analysis, system configuration, testing, training, and post-implementation support.
  • Help drive successful operation of PRISM product suite by delivering high quality advisory and support services to government clients.
  • Ensure assigned tasks are performed on target, on time, and on budget, and that client personnel appreciate the value of the work performed.
  • Understand client's business objectives and help clients achieve their goals.

Required Qualifications
  • Self starter, quick learner, and team player.
  • Proficient in the basics of Microsoft Excel, PowerPoint and Word.
  • Ability to move/traverse into multiple facilities and throughout work facility.
  • Ability to remain in a stationary position for more than 50% of the time.
  • Ability to operate a computer, and communicate frequently with co-workers and clients.
  • One or more years experience providing functional and/or technical support for PRISM, including Level 1 and 2 Help Desk support.
  • Experience in government administrative functions such as federal acquisition, grants, and/or financial management.
  • Relevant experience with other Federal acquisition system solutions.
  • Per federal guidelines, you may be required to show proof of COVID-19 vaccination or willingness to obtain vaccination.

Education

Bachelor's Degree

Clearance

All applicants for this position must be able to obtain and maintain a Public Trust clearance (applicants may also need to be the subject of a security investigation and meet eligibility requirements for access to classified information); please note that the clearance process takes into account financial background aspects.

Why MIL?

MIL is a dynamic workforce of industry professionals who deliver world-class solutions in cyber, engineering, financial management, and information technology - and we are looking for candidates like you. Whether you're fresh out of college or the military or well into your professional services career, MIL has great job opportunities that might be right for you.

Here at The MIL Corporation, we pride ourselves on the family-like environment instilled amongst our team. Our employees love working here, and it truly shows through our various recognitions & awards. Some of our most recent awards include:
  • 2020, 2019, 2018, & 2017 Top Workplaces Award, The Washington Post (Washington, D.C.)
  • 2020, 2017 Top Workplace Award, Greenville Business Magazine, Columbia Business Monthly, and Charleston Business Magazine (South Carolina)
  • 2019 & 2018 Certified Great Workplace, Great Place to Work®
  • 2018 Fortune, Great Place to Work: Best Place to Work for Diversity
  • 2018, Above & Beyond Award, Employer Support of the Guard and Reserve (ESGR), Department of Defense

If your goal is to help the federal government deploy leading technologies, improve financial management, or defend the nation in cyberspace, The MIL Corporation welcomes you. Become a part of something greater, where you, the people, make the difference.

The MIL Corporation is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity and sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Company

Established in 1980, MIL provides innovative cyber, engineering, financial, and information technology services to the federal government. Our subject matter experts help advance customer operations through proven tools and methodologies. Dedicated to excellence, service, and support, MIL recognizes that sustained high-quality service delivery is a critical contributor to our success.
We are recognized by our clients and industry professionals alike for our integrity, diligence, and expertise across our core service areas: 


Cyber Services
MIL develops, tests, certifies, and deploys the technologies and methodologies our customers need to protect their critical data and infrastructure. We leverage our corporate experience applying information assurance best practices to support our customers in reducing risks, threats, and vulnerabilities in cyberspace by employing new cyber-defense operating concepts to protect networks and systems against intrusions and malicious activity.


Engineering Services
MIL provides systems lifecycle solutions that span research, design, test & evaluation, logistics, and office support. Additionally, our team provides engineering, production, and technical management support services for various C4I communications-electronic systems, subsystems, and equipment.


Financial Services
MIL offers financial services dedicated to providing a wide variety of cost-effective solutions. Our team supports the federal government in the implementation, support, and maintenance of commercial off-the-shelf (COTS) and custom financial management, accounting, and administrative systems. Additionally, MIL provides financial and IT support across the globe.

 
Information Technology Services
MIL provides systems administration, service desk solutions, cloud computing, and applications development. Our IT services also include infrastructure, applications development, and help desk support. Holding a CMMI level 3 appraisal, our processes keep systems running efficiently and effectively. 


For any additional information about MIL or our service offerings, please email us at info@milcorp.com or visit www.milcorp.com.

Connect with us: Facebook | Twitter | LinkedIn

Company info
Website
Location
4000 Mitchellville Road, Suite B230
Bowie
MD
20716
US

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