Manager, Talent Acquisition Enablement and Experience - End User Services

Capital One
Vienna, Virginia
May 18, 2022
Jun 07, 2022
Full Time
Towers Crescent 2 (12067), United States of America, Vienna, Virginia

Manager, Talent Acquisition Enablement and Experience - End User Services

As the HR Manager, End User Services in Talent Acquisition Enablement and Experience at Capital One, you will lead an innovative and talented team that enables recruiter process and systems utilization effectiveness and regulatory compliance as well as provides candidate support via a centralized careers help desk function.

Supporting 5 countries, utilizing the Workday applicant tracking platform, the selected individual will partner across HR (i.e., Compensation, Associate Relations, HR Help Center, etc.), recruitment teams and Talent Acquisition Shared Services (Risk, Selection, Assessment, Applicant Tracking System, etc) to continuously enhance the recruiter and candidate experience throughout the Capital One Joining Experience. In this role, you will perform applicant tracking system troubleshooting and User Acceptance Testing, define and document work instructions, address issues escalations, recommend process and systems enhancements and serve as a contributing subject matter expert for HR and recruitment initiatives. This critical role runs the engine that keeps the recruiting process well-managed and user friendly.

Primary Responsibilities:
  • Provide exceptional people leadership to a multi-level/layered (e.g., Principal Coordinator - Principal Associate), geographically-dispersed (e.g., Richmond, Plano, McLean)
  • Develop and maintain a deep understanding of the end-to-end processes within the Joining Capital One Experience, inclusive of upstream and downstream dependencies
  • Utilize Workday test environments to oversee and/or perform User Acceptance Testing and troubleshooting recruiting system issues
  • Cohesively partner with leaders and subject matter experts across the enterprise to provide solution-oriented, Workday consultation on various HR initiatives
  • Create and maintain inventory of systems job aids, work instructions and email template responses
  • Consult and advise on system enhancements and access controls
  • Oversee the disability recruitment accommodation process
  • Influence senior leadership for buy-in of remediation recommendations

The ideal candidate:
  • is passionate about people leadership and able to maintain strong interpersonal relationships across a geographically dispersed team,
  • excels in a collaborative team environment
  • is excited to operate in ambiguity and comfortable navigating white space
  • can proactively and autonomously identify and solve large, complex problems,
  • possess the ability to not only adapt to change quickly, but also lead through the change with positivity
  • has prior experience implementing structure and governance where it previously did not exist, and
  • has outstanding communication skills with prior experience influencing leaders

Basic Qualifications:
  • At least 2 years of process OR project management experience
  • At least 2 years of people leadership experience
  • At least 2 years of experience in a Human Resources role

Preferred Qualifications:
  • Bachelor's Degree, or military experience
  • 1+ year of Workday Recruiting experience
  • 1+ year of recruiting experience
  • 1+ year of training or 1+ year of communications experience
  • 1+ years of Salesforce CRM and reporting experience
  • 1+ years end user careers help desk operations management experience
  • Professional Human Resources Certification

At this time, Capital One will not sponsor a new applicant for employment authorization for this position

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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