HLS Service Cloud Solution Engineer

Employer
Salesforce.com, Inc
Location
Reston, VA
Posted
May 16, 2022
Closes
May 19, 2022
Ref
523772317
Function
Engineer, IT, QA Engineer
Industry
Other
Hours
Full Time
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategorySalesJob DetailsSolution Engineer - Life Sciences, Service Cloud (All Levels)Here at Salesforce, we are ALWAYS hiring Solution Engineers if you are interested in any type of Solution Engineering role, you've come to the right place. We look forward to reviewing your application and finding the right role for you!What is a Solution Engineer?Also known as a " Pre -Sales Engineer" or "Sales Consultant," the Solution Engineer is responsible for presenting product offerings and architecture in the best light to prospects and customers, to evoke confidence in companys technology infrastructure, and to remove all technical objections in the sales cycle. To accomplish this, the Solution Engineer must have a strong desire to leverage their technical and/or sales skills, including the ability to solicit business requirements, develop a technical sales strategy, configure and effectively demonstrate the solutions that address these requirements and provide business value.Solution Engineer - Service CloudThe Service Solution Engineer is responsible for presenting our Service and Support product offerings to prospects and customers based on a customer's specific business requirements. The primary goal of our team is to use our customer service expertise to become trusted advisors and highlight how our products can solve their customer service challenges and how our products will provide a return on their investment.You'll be expected to analyze the service needs and requirements through deep discovery, use your service experience to recommend a solution, discuss industry best practices to improve their business processes, and ultimately make the customer confident that a partnership with Salesforce is right for their business.Your Impact:Evangelize Service Cloud value to customers (including C- level execs and IT) and field teams within Healthcare & Life SciencesAssess business and operations impacted by technologyDeliver findings including key pain points, proposed solutions to meet business needs, and ROI where applicableContribute to development of technical sales strategyConfigure and demonstrate visionary solutions in a way that closely reflects each customer's business (tailored demonstrations)Discuss and propose solution architecture that includes omni-channel call center infrastructure, CTI, and workforce management.Execute enablement activities (Webinars, Best Practices, Knowledge Share, etc.)Collaborate with Field Service Management Sales and Solution Engineering teams, Service Cloud Account Executives, and Product Management to deliver the appropriate solution and establish credibility and trust with the customer.Minimum Qualifications:B.S. Computer Science, Software Engineering, MIS or equivalent work experienceExperience in Customer Service, Contact Centers, or Field Service industries is a plusExperience in Digital Engagement(Chat, Live Agent, BOTS), Digital Experience/Portals is a plusIndustry experience in Healthcare & Life Sciences is a plusUnderstanding of the Salesforce product suite and platformKnowledge of related applications, relational database and web technologyBasic programming experience in HTML and other web based technologies is an advantage. Workflow / BPM / integration experiencePast experience with one or more of the following CRM solutions: ServiceNow, RightNow, Microsoft, Siebel, Oracle on Demand, SAP, Pegasystems, Back-office / ERP systems, Cisco, Genesys, or other telephony solutionsFor Colorado-based roles: Minimum annual salary of $75,000. You may also be offered incentive compensation, bonus, restricted stock units, and benefits.AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form (https://careers.mail.salesforce.com/accommodations-request-form) .Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com () or Salesforce.org .Salesforce welcomes all.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the Most Admired Companies in the World and one of the 100 Best Companies to Work For eleven years in a row, and named Innovator of the Decade and one of the Worlds Most Innovative Companies eight years in a row by Forbes.There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something thats so much bigger than themselves, an industry, and their company.We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.