Customer Success Manager - Network Security (Remote)
Company DescriptionOur MissionAt Palo Alto Networks(R) everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.We have the vision of a world where each day is safer and more secure than the one before. These aren't easy goals to accomplish - but we're not here for easy. We're here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.Disruption is at the core of our technology and on our way of work to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. We're changing the nature of work from benefits to learning, location to leadership, we've rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.Job DescriptionYour CareerAs a Customer Success Manager, you are a critical part of our customers' adoption of security integrations. You act as their day-to-day contact, establishing relationships with them to ensure best practices for their secure environments. You'll guide for quick and consistent adoption, accelerated integrations with new cloud security products, and real-time support and strategy. You have in-depth knowledge of indicators of success, leveraging data and your analytical aptitudes to guide changes, updates, and improvements.In this role, you will work closely with CISOs, security architects, security engineers, and development operations teams within mid-to-large enterprises, so youll need to feel confident presenting implementation plans to all ranges of technical ability.Your ImpactLead clients onboarding experience, adoption, and expansion across a range of relationshipsDevelop a strong partnership with customer shareholders, channel partners, and executive sponsors to drive product adoptionBe a customer advocate in influencing product roadmap and improvementsCoach customers on how to establish and implement their Cloud Security change management, governance, the center of excellence programsIdentify and escalate risks to the customer and support team to achieve client successGain a deep understanding of typical business challenges faced by our customers to appropriately map features in their security environmentsAddress and associated business benefits to align with emerging and evolving needsIdentify risks to renewals with our clients on an ongoing basis and collaborate with internal teams to remediate client concernsEstablish relationships with customer executive sponsors, speaking on a frequent cadence to strengthen relationships while uncovering new opportunitiesMonitor key performance metrics like customer satisfaction, renewal rate, upsell/cross-sell lead identification, reference-ability, renewal likelihood, adoption, consumption, and customer engagementLeverage key metrics to build a strategic plan to address decreases or negative changes in the metrics listed aboveQualificationsYour ExperiencePre-sales, account management, customer success, consulting or similar roles related to driving customer success and adoptionExperience working with Cloud platforms (Amazon Web Services, Google Cloud Platform, Azure) or in cybersecurityExperience with a SaaS solutions company and/or an enterprise software companyStrong consulting and project management skills, with proven results working as a reliable advisor to drive business value for customersHighly data-driven with a dedication to following the processPassionate about driving and tracking a consistent engagement process with all customers in your portfolioAbility to multi-task and work in a dynamic environment with constant change to address emerging security risks and challengesFlexibility for travel up to 50%Additional InformationThe TeamOur Customer Success team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn't stop once they sign - it evolves. As threats and technology change, we stay in step to accomplish our mission.You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised - in fact, you'll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus on providing the best customer support in the industry.Our CommitmentWe're trailblazers that dream big, take risks, and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.Palo Alto Networks is evolving and changing the nature of work to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. From benefits to learning, location to leadership, we've rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at email@example.com.Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.Disclosure required by sb19-085 (8-5-20) of the minimum compensation (includes on-target earnings = base + on target incentives for sales roles) for this role to be located in the state of Colorado. If hired in Colorado, this position starts at $115,600/yr. Depending on the position offered, restricted stock units and incentive or bonus pay may be provided as part of this compensation package. Additional benefits may be foundhere.Covid-19 Vaccination Information for Palo Alto Networks JobsVaccine requirements and disclosure obligations vary by country.Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:The job requires accessing a company worksiteThe job requires in-person customer contact and the customer has implemented such requirementsYou choose to access a Palo Alto Networks worksiteIf you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.