Arlington County Emergency Communications Center
Arlington, VA
May 16, 2022
May 19, 2022
Full Time
Position Information The Arlington County, Virginia, Emergency Communications Center (ECC) within the Department of Public Safety Communications and Emergency Management (DPSCEM), is seeking an energetic, visionary, and experienced senior level public safety manager for the position of ECC Administrator. This seasoned professional will bring proven organizational and leadership skills, along with a passion for public service to lead an innovative and state of the art Emergency Communications Center while linking functional strategy and operational vision with the larger organizational strategy and vision. The Arlington County ECC is an NextGen-9-1-1 primary Public Safety Answering Point (PSAP) fully migrated to the ESInet. The ECC Administrator manages the Public Safety Emergency Communications Center, a center which receives 9-1-1 emergency and non-emergency calls and dispatches public safety resources to the community. The ECC is a 24-hour operation with a staff of approximately 60 personnel, responding to an estimated 75,000 9-1-1 calls and 172,000 non-emergency calls annually and an operating budget of over $11 million. The ECC Administrator takes the lead role in developing and implementing strategic operating policy/procedure development; performs statistical and qualitative analyses; contributes to annual budget preparation; and identifies innovations and advancements in technology and communications systems including Computer Aided Dispatch (CAD) and remote call-taking/dispatch. The Arlington County ECC has been recognized as a leader in providing critical emergency communications services through innovative measures, most recently receiving a Virginia Association of Counties award for its pioneering work in deploying remote call-taking, remote fire/Emergency Medical Service (EMS) dispatch, remote supervision, and remote on-the-job training (CTO) from employees' homes. The ECC has utilized innovative hiring process techniques to obtain and maintain at or near 100% ECT staffing levels since September 2021. For more information on Arlington's Emergency Communications Center please visit ECC. Responsibilities of this leadership position include: Oversight and supervision of the Arlington County Public Safety ECC, a 24/7 9-1-1 operation center; Building and sustaining an operational culture that empowers, enables, encourages, and educates staff to succeed in a public safety emergency communications environment; Interpreting state, and county laws and regulations affecting departmental operations; Applying principles, practices, and methods of human resource management, budgeting, program planning, and administration when providing administrative oversight of operations; Collaborating with Police, Fire and Rescue, and EMS operations to provide full services to the community; and Maintaining effective working relationships with County officials, colleagues, employees, community and business organizations, the media, and the general public. The ECC Administrator is a non-uniformed position reporting directly to the Director of DPSCEM. The ECC is strategically supported by the Public Safety Cluster leadership, including the DPSCEM Director, Police Chief, & the Fire Chief.Selection Criteria An online application through the Arlington County Government Jobs website is required. Applications through the NENA Job Board will not be considered. To apply click here: EMERGENCY COMMUNICATIONS CENTER ADMINISTRATOR | Job Details tab | Career Pages (

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