CSR / Dispatcher

LCI Services Inc
Warrenton, VA
May 16, 2022
May 19, 2022
Accountant, IT
Full Time
We are expanding and looking to add another member to Team! This top performing individual will be based out of our Front Royal location, handling all aspects of lead qualification, confirming appointments and closing out jobs as appropriate. As well, this position will require handling incoming and outgoing calls both for sales and service. As a CSR you are a key member of the team and represent Aire Serv on support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values by showing respect and courtesy to all customers and employees. You are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis. Specific Responsibilities: * Receive incoming calls in professional and courteous manner. * Scheduling appointments. * Assigning daily work/calls to other team members. * Perform marketing and sales functions to sell additional work and earn business. * Complete work orders, return customer calls, and respond to customer complaints. * Maintain office services by organizing office operations and procedures, preparing and reviewing purchase orders. * Perform other duties as needed which may include cross-training in related positions. Job Requirements: * Minimum TWO YEARS admin experience in HVAC and/or Plumbing. * Must be able to work in an on call rotation for weeknights and weekends during peak time. * Must be able to work a fast pace and ever changing environment. * Knowledge of Service Titan a plus. * Strong written and verbal communication skills. * Detail-oriented with strong data entry skills. * Positive Attitude. * Team player who can work independently. * Strong computer knowledge, including Microsoft Office. * Typing skills a plus. Benefits: * Health Insurance Company pays 100% of employee after 30 days. * Eye and Dental Insurance Paid for by the company. * AFLAC Supplemental insurance at employee expense / not required. * 401K / Company Match 3%. * Paid Holidays 5 per year after 90 days. Based on an accrual rate per pay period. * Up to 4 Week's Paid Vacation, after 90 days and based on tenure. * Short Term and Long-Term Disability Paid for by company. * 50K Life Insurance Policy Company provide and paid for. We are actively interviewing for this position - Apply today and our hiring manager will follow up! PI174661316

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