Information Technology Specialist (Public Notice Flyer) (Multiple selections may be made)

Washington, D.C
May 17, 2022
May 23, 2022
Full Time

The U.S. Secret Service, Office of Chief Information Officer (OCIO), is responsible for defining, communicating, and establishing the major elements of agency wide IT/communications programs to include IT strategic planning, enterprise architecture, capital planning and investment control, IT program management, policies and overall governance and operation of the IT/Communications infrastructure. The CIO is also responsible for information security policy and oversight, e-government, and IT performance metrics to comply with applicable laws, executive orders, directives, policies, and regulations governing information systems.

Duties may include the following:
  • Provide technical advice to senior management officials and strategic recommendations for new and/or substantially modified information technology projects specifically relating to mobile/cellular communications devices.
  • Oversee various phases of wireless/cellular communications, mobile computing related projects and user requirements, objectives, and alternative solutions, by obtaining costs relating to information technology resource requirements.
  • Provide alternative solutions, develop detailed design proposals that specify the products to be developed, user interfaces to systems and conversion requirements.
  • Prepare procurement requests, develop statements of work and review contract proposals, and may serve as a Contracting Officer's Technical Representative (COTR) in monitoring vendor/contractor performances. implementation, evaluation, and/or dissemination of USSS IT components, tools, and procedures.
  • Work on complex issues in the planning, analysis, design, development, testing, quality assurance, installation, implementation, maintenance, and/or management of information systems needed to deliver cellular services in support of the mission.
  • Ensure appropriate security and access controls are in place, commensurate with the risk and magnitude of the harm resulting from the loss, misuse, or unauthorized access to or modification of information.
  • Installing, modifying, troubleshooting and maintaining mobile/wireless operating systems, end-point technology (hardware/software) and ensuring the proper operation of wireless/cellular peripheral equipment; resolving activities related to the acquisition, configuration, installation, and maintenance of mobile devices, and other end user computing devices; analyzing and troubleshooting day-to-day, and sometimes complex technical problems; responding to customers on a variety of end user computing-related questions.
  • Applying proper security practices, procedures, and techniques to ensure the security posture of the endpoint systems, analyzing, and troubleshooting day-to-day, and sometimes complex technical problems and providing customer assistance on a variety of end user mobile device related questions.
  • Providing a wide variety of problem resolution assistance to the user community; analyzing and troubleshooting day-to-day, and sometimes complex technical problems; providing customer assistance on a variety of end user communications related questions.


Conditions of Employment

  • U.S. citizenship is required.

If selected for this position, you will be required to:
  • Obtain and maintain a top secret Tier 5 clearance. For more information visit OPM Mythbuster Page .
  • Submit to a polygraph examination prior to your appointment.
  • Submit to a drug test prior to your appointment and random drug testing while you occupy the position.
  • Certify that you have registered with the Selective Service System or are exempt from having to do so, if you are a male applicant born after December 31, 1959.



You must demonstrate at least one (1) year of the defined specialized experience equivalent to the next lower grade level and meet the Office of Personnel Management (OPM) Individual Occupational Requirements (IOR).

Specialized experience is defined as:

GS-12: performing duties such as managing enterprise cellular Operating Systems (OS) deployments utilizing Mobile Device Management (MDM) software and cloud-based interfaces. You will be involved in planning, conducting comprehensive testing user acceptance, and production implementation, ensuring appropriate security and access controls are in place. You will evaluate the nature and scope of business processes to be automated and advising management regarding the organization of work processes and functions into cellular interface systems; network and/or workstation administrator functions which includes installing, maintaining, and providing upgrades to cellular/wireless systems and monitoring performance and security. In addition, you would be responsible for installing, configuring, troubleshooting, and providing technical training pertaining to cellular devices and associated peripheral devices in response to customer requirements.

GS-13: performing duties such as managing enterprise cellular OS deployments utilizing Mobile Device Management (MDM) software and cloud-based interfaces. In addition, you will be performing duties such as presenting findings, to alternative approaches, cost/benefit analyses to senior management to influence acceptance of overall recommended design. You will be developing Statements of Work, preparing procurement requests, and reviewing contract proposals for adequacy; and providing expert and authoritative advice and assistance on mobile device infrastructure design. Integrating cellular hardware, software, and/or IT related services to provide and integrate information systems; delivering timely, efficient, and effective virtual and onsite mobile device support to all end-users; providing technical support of cellular device peripheral design features, hardware, software, or operating system capabilities, system integration and interoperability requirements; and modifying hardware, software, and operating systems to meet user needs.


Office of Personnel Management (OPM) Individual Occupational Requirements (IOR) is defined as:
  • Attention to Detail - Identifies, addresses, and devises solutions to technical issues impacting IT operations, systems, and technologies; and financial issues impacting budget projections and allocations for personnel and equipment.
  • Customer Service - Works with clients and customers (that is, individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
  • Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
  • Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

  • Appointments may be made at the GS-12 or GS-13 level and the full performance level is GS-13.


    Substitution of Education is not allowed for the GS-12 and GS-13 grade levels.

    Additional information

    Apply for this exciting opportunity to provide mission critical support for the protective and investigative operations and the associated research and administrative functions of the Secret Service. This Information Technology Specialist position starts at a salary of $89,834.00 (GS-12, step 1) with promotion potential to $138,868.00 (GS-13, step 10).

    **Student Loan repayments, and recruitment bonuses may be available**