Program Support Asst (OA)

Salem, Virginia
May 17, 2022
May 20, 2022
Full Time

Establishes goals and sets priorities due to the fluctuating needs of the office and the service line.

Coordinates the service line work related to data regarding open encounters, consult tracking, equipment requests and tracking as well as requesting medical record corrections.

Responds to correspondence, e-mails, and phone calls based on knowledge of MHSL operations.

Serves as the MHSL Environment of Care representative.

Will represent MHSL as a designee for MHSL.

Serves as a liaison for the MHSL Chief and MHSL Administrative Officer with Health Administration Service in matters regarding medical record corrections, clinic cancellations, and errors in clinic profiles/setups.

Addresses open encounters on a daily basis.

Assists the MHSL Chief with transfers to the Acute Psychiatry Inpatient Unit from external sources.

Timekeeper for the Physician Assistants that support Mental Health Service Line.

Responsible for tracking all equipment assigned to MHSL, completing the monthly Equipment Inventory List and working with the Logistics Equipment Specialist to document, locate and record equipment.

Prepares and tracks Ongoing Professional Practice Evaluations (OPPE) and Focused Professional Practice Evaluations (FPPE) every six months, or as required, for each provider in the service.

Writes, revises, formats, and submits for approval all MHSL medical center policies (MCP) and standard operating procedures (SOP).

Responsible for orders from the control point assigned to the MHSL Chief.

Uses software applications to draw information from a wide variety of sources in order to prepare reports and assists in the planning, review, and reporting of data/statistical results of program studies.

Serves as a Personal Protective Equipment (PPE) Coordinator for the service line.

Assists the MHSL Chief and service line program directors in acquiring and maintaining accreditation from applicable accreditation agencies.

Serves as backup for the Psychiatric Education Coordinator or the Psychology Training Coordinator.

Assists in the development and implementation of service line specific training programs.

Performs other directly related duties as assigned.

Work Schedule: 7:45am-4:30pm Monday-Friday
Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.
Virtual: This is not a virtual position.
Position Description/PD#: Program Support Asst (OA)/PD022670
Financial Disclosure Report: Not required


Conditions of Employment

  • You must be a U.S. Citizen to apply for this job
  • Selective Service Registration is required for males born after 12/31/1959
  • You may be required to serve a probationary period
  • Subject to background/security investigation
  • Selected applicants will be required to complete an online onboarding process
  • Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
  • Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details.


To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 05/19/2022.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-6 position you must have served 52 weeks at the GS-5. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

Note Screen out: This is an Office Automation (OA) position; You are required to type at least 40 words or more per minute. You must certify that you are able to type 40 words per minute with three or fewer errors.

You may qualify based on your experience as described below:
  • Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-5 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: experience with clerical and administrative procedures, various office skills; and carrying out day-to-day administrative support activities; Working in an administrative position which required preparing correspondence, reports and graphs utilizing a variety of computer program, customer service, and confidential records. Skill in the use of a variety of computer software such as Microsoft Word, Excel, Power Point and other software applications; Interacting with executive leadership in the VA and private sector, contractors,all levels of staff members as well as Veterans, their family members and/or legal representatives; Provide/submit requested information to ensure all due dates are met in a timely and satisfactory manner; Managing a fast-paced office to include, establishing priorities, set up, problem solving, tracking equipment; Use own initiative to follow-up on action items and time-sensitive issues with appropriate staff members; Timekeeping in VATAS.
You will be rated on the following Competencies for this position:
  • Attention to Detail
  • Manages and Organizes Information
  • Teamwork
  • Technology Application
  • Writing

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying or pushing carts of light items such as papers, books, small parts; or driving an automobile, etc. No special physical demands are required to perform the work.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at .


There is no educational substitution at this grade level.

Additional information

Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified : applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at .

This job opportunity announcement may be used to fill additional vacancies.

To ensure compliance with an applicable preliminary nationwide injunction, which may be supplemented, modified, or vacated, depending on the course of ongoing litigation, the Federal Government will take no action to implement or enforce the COVID-19 vaccination requirement pursuant to Executive Order 14043 on Requiring Coronavirus Disease 2019 Vaccination for Federal Employees. Therefore, to the extent a VA job announcement includes language requiring applicants to be fully vaccinated against COVID-19 pursuant to Executive Order 14043, that requirement does not currently apply to this Job Announcement. VA may request information regarding your vaccination status, if selected, for the purposes of implementing other workplace safety protocols, such as masking, physical distancing, testing, travel, and quarantine.

Due to COVID-19, VA is currently in an expanded telework posture. If selected, you may be expected to temporarily telework, even if your home is located outside the local commuting area. Once employees are permitted to return to the office, you will be expected to report to the duty station listed on this announcement. Management officials will provide information about returning to the official, pre-pandemic worksite, when applicable. At that time, you may be eligible to request to continue to telework depending upon the terms of your organization's telework policy and the duties of the position.