Supervisory Court Programs Administrator

Washington, D.C
May 17, 2022
May 23, 2022
Full Time

The Supervisory Court Programs Administrator (Chief), Case Management Branch, reports to the Chief, Operations Division, Court Services Office (CSO), Department of Program Services (DPS). CSO seeks a self-motivated Chief to be responsible for day-to-day oversight, supervision, assistance, support, and coordination of a wide variety of activities related to development and implementation of case management systems for the federal appellate, bankruptcy, and district courts, to include support for judges, court executives, court staff, and peer advisory groups, liaison to courts and operational support for case management systems.

This position is a senior product owner for the Judiciary's current and future Case Management/Electronic Case Files Systems. In addition, the position is involved in both broad strategic planning as well as the execution of specific tactical projects. The incumbent will supervise, develop, coach, and mentor a team of Product Owners and is responsible for a wide variety of activities related to the Judiciary's ongoing digital transformation of its case management systems for the federal appellate, bankruptcy, and district courts, while ensuring continued support for the current (legacy) case management system during the transition (NextGen CM/ECF). The ideal candidate must have high-level knowledge and increasingly responsible roles in product management, diplomacy, analytical and organizational skills, and effectively collaborating across functional lines with internal and external stakeholders.

The duties of this position include, but are not limited to:
  • Representing the needs of appellate, district and bankruptcy clerks' offices in developing and implementing strategies consistent with product vision.
  • Working closely with the Case Management Systems Office (CMSO) and other counterparts to ensure resource alignment in support of product vision and roadmaps throughout the entire software development lifecycle.
  • Providing direction to product owner teams and stakeholders throughout the digital transformation project.
  • Leading product owners and coordinating cross-functional teams.
  • Collecting and analyzing feedback from customers, stakeholders, and other teams to shape requirements, features and end products.
  • Employing user centered design principles to create a solution that meets end user needs.
  • Identifying customer needs, defining and influencing objectives, articulating success, and turning the vision into a reality.
  • Implementing and overseeing product team use of agile development methodologies and an iterative approach that enables fast experimentation, learning and co-creation with users to continuously deliver product solutions and enhancements.
  • Ensuring products and releases are launched correctly and on schedule.
  • Serving on or leading the efforts of various committees, meetings, and working groups and preparing and presenting, orally and in writing, briefings, and documents.
  • Providing regular oversight and support in sprint planning, scrum and project management, vendor and technology assessment, and team alignment and communication.
  • Overseeing implementation of modernized case management system products and features, including developing information guidance for court unit executives and system users.

  • Requirements

    Conditions of Employment

  • AO employees are required to attest to their vaccination status. New employees are required to complete a Certification of Vaccination Form. The information provided on the form will be treated as confidential information and will be managed by the AO Human Resources Office.
  • All information is subject to verification. Applicants are advised that false answers or omissions of information on application materials or inability to meet the following conditions may be grounds for non-selection, withdrawal of an offer of employment, or dismissal after being employed.
  • Selection for this position is contingent upon completion of OF-306, Declaration of Federal Employment during the pre-employment process and proof of U.S. citizenship for competitive status positions or conversion to a competitive status position with the AO. If non-citizens are considered for hire into a temporary or any other position with non-competitive status or when it is confirmed by the AO Human Resources Office there are no qualified U.S. citizens for a competitive status position (unless prohibited by a law or statue), non-citizens must provide proof of authorization to work in the U.S. and proof of entitlement to receive compensation. Additional information on the employment of non-citizens can be found at USAJOBS Help Center | Employment of non-citizens / . For a list of documents that may be used to provide proof of citizenship or authorization to work in the United States, please refer to Form I-9, Employment Eligibility Verification .
  • All new AO employees will be required to complete an FBI fingerprint-based national criminal database and records check and pass a public trust suitability check.
  • New employees to the AO will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights/responsibilities, visit .
  • All new AO employees are required to identify a financial institution for direct deposit of pay before appointment.
  • You will be required to serve a trial period if selected for a first-time appointment to the Federal government, transferring from another Federal agency, or serving as a first-time supervisor. Failure to successfully complete the trial period may result in termination of employment.
  • If appointed to a temporary position, management may have the discretion of converting the position to permanent depending upon funding and staffing allocation.

  • Qualifications

    Applicants must have demonstrated experience as listed below. This requirement is according to the AO Classification, Compensation, and Recruitment Systems which include interpretive guidance and reference to the OPM Operating Manual for Qualification Standards for General Schedule Positions.

    Specialized Experience : Applicants must have at least one full year (52 weeks) ( preferably three or more ) of specialized experience which is in or directly related to the line of work of this position. Specialized experience is demonstrated experience providing oversight, supervision, assistance, support, and coordination of a wide variety of activities related to development and implementation of case management systems; managing a team of product owners; and experience in Agile development methodologies, DevOps or DevSecOps development environments, and user centered design.


    This position does not require education to qualify. However, a bachelor's degree (BA or BS) from a four-year college or university in computer science, business, or related field is highly desired.

    Additional information

    The AO is an Equal Opportunity Employer.

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