Help Desk Support I
- Employer
- The MIL Corporation (MIL)
- Location
- Lexington Park, MD
- Closing date
- Jun 11, 2022
View more
- Industry
- Government and Public Services
- Function
- Help Desk Technician, IT
- Hours
- Full Time
- Career Level
- Experienced (Non-Manager)
Job Details
Public Trust
Education Required:
HS/GED
US Citizenship:
Required
The MIL Corporation is now hiring!
Let your imagination take flight supporting the Naval Air Warfare Center Aircraft Division (NAWCAD). Looking to find work that stimulates your mind, challenges your skills, and satisfies your curiosity? MIL currently holds several multi-year contracts with NAWCAD in the areas of Cyber, C5ISR, and Information Technology systems.
Summary
The MIL Corporation seeks a Help Desk Support I to support a Federal Government client at our Patuxent River, MD 20670 location. This is a full-time, regular position on the NAWCAD Comptroller team.
Please Note: This position is not eligible for The MIL Employee Referral Bonus program.
Key Duties
- May assist in the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems
- Provide direct application support for the Defense Travel System and its user community
- Provide guidance related to business rules and JTR compliance issues
- Utilize the NHDSM call logging system to receive trouble calls and record actions taken
Required Qualifications
- Three (3) to ten (10) years of work experience
- Experience using Defense Travel System (DTS) and Microsoft Excel, PowerPoint, Word, and Outlook for Email
- Excellent communication skills
- Great customer service skills to include evaluating inquiries and resolving issues
- Per federal guidelines, you may be required to show proof of COVID-19 vaccination or willingness to obtain vaccination.
Education
- High School Diploma or Equivalent
Desired Qualifications:
- Navy, NAVAIR, or NAWCAD experience
- An Associate's degree with some relevant experience
- Experience with NHDSM, trouble ticket system
- Experience with DTS software; used for travel order/voucher generation and processing
- Help desk experience
- Current Non-NISP Background Investigation or higher-level clearance
Clearance
All applicants for this position must be able to obtain a certification of Public Trust issued by the Federal Agency; please note that the certification process takes into account financial background.
Why MIL?
MIL is a dynamic workforce of industry professionals who deliver world-class solutions in cyber, engineering, financial management, and information technology - and we are looking for candidates like you. Whether you're fresh out of college or the military or well into your professional services career, MIL has great job opportunities that might be right for you.
Here at The MIL Corporation, we pride ourselves on the family-like environment instilled amongst our team. Our employees love working here, and it truly shows through our various recognitions & awards. Some of our most recent awards include:
- 2020, 2019, 2018, & 2017 Top Workplaces Award, The Washington Post (Washington, D.C.)
- 2020, 2017 Top Workplace Award, Greenville Business Magazine, Columbia Business Monthly, and Charleston Business Magazine (South Carolina)
- 2019 & 2018 Certified Great Workplace, Great Place to Work®
- 2018 Fortune, Great Place to Work: Best Place to Work for Diversity
- 2018, Above & Beyond Award, Employer Support of the Guard and Reserve (ESGR), Department of Defense
If your goal is to help the federal government deploy leading technologies, improve financial management, or defend the nation in cyberspace, The MIL Corporation welcomes you. Become a part of something greater, where you, the people, make the difference.
The MIL Corporation is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity and sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Company
Established in 1980, MIL provides innovative cyber, engineering, financial, and information technology services to the federal government. Our subject matter experts help advance customer operations through proven tools and methodologies. Dedicated to excellence, service, and support, MIL recognizes that sustained high-quality service delivery is a critical contributor to our success.
We are recognized by our clients and industry professionals alike for our integrity, diligence, and expertise across our core service areas:
Cyber Services
MIL develops, tests, certifies, and deploys the technologies and methodologies our customers need to protect their critical data and infrastructure. We leverage our corporate experience applying information assurance best practices to support our customers in reducing risks, threats, and vulnerabilities in cyberspace by employing new cyber-defense operating concepts to protect networks and systems against intrusions and malicious activity.
Engineering Services
MIL provides systems lifecycle solutions that span research, design, test & evaluation, logistics, and office support. Additionally, our team provides engineering, production, and technical management support services for various C4I communications-electronic systems, subsystems, and equipment.
Financial Services
MIL offers financial services dedicated to providing a wide variety of cost-effective solutions. Our team supports the federal government in the implementation, support, and maintenance of commercial off-the-shelf (COTS) and custom financial management, accounting, and administrative systems. Additionally, MIL provides financial and IT support across the globe.
Information Technology Services
MIL provides systems administration, service desk solutions, cloud computing, and applications development. Our IT services also include infrastructure, applications development, and help desk support. Holding a CMMI level 3 appraisal, our processes keep systems running efficiently and effectively.
For any additional information about MIL or our service offerings, please email us at info@milcorp.com or visit www.milcorp.com.
- Website
- http://www.milcorp.com/
- Location
-
4000 Mitchellville Road, Suite B230
Bowie
MD
20716
US
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