Help Desk Support I

Lexington Park, MD
May 17, 2022
Jun 11, 2022
Full Time
Clearance Required:

Public Trust

Education Required:


US Citizenship:


The MIL Corporation is now hiring!

Let your imagination take flight supporting the Naval Air Warfare Center Aircraft Division (NAWCAD). Looking to find work that stimulates your mind, challenges your skills, and satisfies your curiosity? MIL currently holds several multi-year contracts with NAWCAD in the areas of Cyber, C5ISR, and Information Technology systems.


The MIL Corporation seeks a Help Desk Support I to support a Federal Government client at our Patuxent River, MD 20670 location. This is a full-time, regular position on the NAWCAD Comptroller team.

Please Note: This position is not eligible for The MIL Employee Referral Bonus program.

Key Duties
  • May assist in the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems
  • Provide direct application support for the Defense Travel System and its user community
  • Provide guidance related to business rules and JTR compliance issues
  • Utilize the NHDSM call logging system to receive trouble calls and record actions taken

Required Qualifications
  • Three (3) to ten (10) years of work experience
  • Experience using Defense Travel System (DTS) and Microsoft Excel, PowerPoint, Word, and Outlook for Email
  • Excellent communication skills
  • Great customer service skills to include evaluating inquiries and resolving issues
  • Per federal guidelines, you may be required to show proof of COVID-19 vaccination or willingness to obtain vaccination.

  • High School Diploma or Equivalent

Desired Qualifications:
  • Navy, NAVAIR, or NAWCAD experience
  • An Associate's degree with some relevant experience
  • Experience with NHDSM, trouble ticket system
  • Experience with DTS software; used for travel order/voucher generation and processing
  • Help desk experience
  • Current Non-NISP Background Investigation or higher-level clearance


All applicants for this position must be able to obtain a certification of Public Trust issued by the Federal Agency; please note that the certification process takes into account financial background.

Why MIL?

MIL is a dynamic workforce of industry professionals who deliver world-class solutions in cyber, engineering, financial management, and information technology - and we are looking for candidates like you. Whether you're fresh out of college or the military or well into your professional services career, MIL has great job opportunities that might be right for you.

Here at The MIL Corporation, we pride ourselves on the family-like environment instilled amongst our team. Our employees love working here, and it truly shows through our various recognitions & awards. Some of our most recent awards include:
  • 2020, 2019, 2018, & 2017 Top Workplaces Award, The Washington Post (Washington, D.C.)
  • 2020, 2017 Top Workplace Award, Greenville Business Magazine, Columbia Business Monthly, and Charleston Business Magazine (South Carolina)
  • 2019 & 2018 Certified Great Workplace, Great Place to Work®
  • 2018 Fortune, Great Place to Work: Best Place to Work for Diversity
  • 2018, Above & Beyond Award, Employer Support of the Guard and Reserve (ESGR), Department of Defense

If your goal is to help the federal government deploy leading technologies, improve financial management, or defend the nation in cyberspace, The MIL Corporation welcomes you. Become a part of something greater, where you, the people, make the difference.

The MIL Corporation is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity and sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.