Manager - CBO - Operations Transformation, Financial Services

Mclean, VA
May 14, 2022
May 17, 2022
Full Time
Manager, Operations Transformation, Financial Services IndustryPRACTICE OVERVIEWOffering - What we doOperations Transformation practitioners serve as trusted advisors to our clients, combining strategic thinking with deep industry knowledge to solve complex business problems in a team-based environment. We architect operating models and processes that enable growth, optimize capital, and maximize operational efficiency.Industry - Who we serveDeloitte's Financial Services Industry consulting practice is the largest in the world, serving over 90% of Fortune 500 banking, insurance, securities, investment management, and real estate companies.YOUR ROLECandidate profileThe ideal candidate will have a genuine passion for driving strategic transformation in the financial services industry combined with relationship-building, leadership, and communication skills. The ability to bring together stakeholders and persuade senior clients to act is essential.Your roleYou will lead and deliver small engagements, or components of large, complex engagements for financial services clients. Typical engagements include process improvement, operating model design, competitor benchmarking, cost transformation, customer and product innovation, and growth strategy development. Using a combination of direct management and hands-on delivery, you will craft solutions for clients, guide and oversee the quality of your team's deliverables and recommendations, and manage day-to-day stakeholder relationships. Managers will contribute to Deloitte's thought leadership, play a significant role in business development activities, and own responsibility for the development of junior staff.Required qualifications6+ years of strategy and/or operations transformation experience at a top-tier consulting firm OR a financial services institutionExperience leading smaller engagements or components of large, complex strategy and/or operations transformation engagementsExperience identifying client business issues, owning responsibility for the quality of deliverables, managing stakeholder relationships, and developing persuasive recommendationsTrack record of collaborating with financial services industry senior executives, and comfort delivering presentations to managementTrack record of building strong client relationships at large organizations, and identifying potential opportunities for business developmentExperience developing and presenting proposal responsesExceptional quantitative and qualitative problem-solving skills, with high capacity for solving business problems with incomplete informationAbility to communicate complex ideas effectively, both verbally and in writing (eg, MS PowerPoint)Eagerness to mentor junior staffBachelor's degreeAbility to travel up to 50%, on average, based on the work you do and the clients and industries/sectors you servePreferred skillsAdvanced degree (eg, MBA, PhD)Subject matter expertise in a financial services sub-area like Retail Banking, Commercial Banking, Transaction Banking, Wholesale Banking, Cards & Payments, Wealth Management, Investment Management, Real Estate, Private Equity, Capital Markets, Insurance Products, Underwriting, Claims, Policy Administration, or DistributionExperience with financial services sector technology platforms and digital innovation