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This job has expired

Dispatcher

Employer
My Plumber PLUS
Location
Manassas, VA
Closing date
May 17, 2022

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Industry
Specialty Trades
Function
Accountant, IT
Hours
Full Time
Career Level
Experienced (Non-Manager)
My Plumber Plus is hiring an Experienced Dispatcher!My Plumber Plus is a leader in residential homes services. We are family owned and run and have been regarded as a leader since 1982! We are looking for an experienced dispatcher to join our team.As a Dispatcher you'll have:A proven track record in customer service/dispatchAt least 2 years Dispatch experience in a residential home service settingHighly organized with exceptional follow-through abilities.Strong verbal and written communications.Ability to build trust, diffuse conflict and hold others accountable.As a Dispatcher you'll need to:Learn the business and learn how to prioritize the most urgent customer calls.Ensure a quality customer experience by relaying detailed and accurate information to the technicians in the field.Participate in training so that you grow and develop as a professional.Update customers throughout the day on the technician's progress. Learn the call script in order to sound professional and authentic when speaking with our customers.Maintain and update our customer database with complete and accurate information.Learn to use Service Titan softwareRespond to customer requests, resolving issues and promoting the brand. Adhere to the company's plan for resolving customer complaints quickly and favorably. What can they do for you?Provide stability - over 30% of their staff has been employed 10 years or longer.They've been in business for 40 years and have 5-star reviews.They have a great benefits package (see full list below).They are a family-owned company with a fun, professional and caring management team.They are growing and so are the opportunities for advancement.They provide ongoing training and professional development.They have box seats to the Nat's, Caps and Jiffy Lube Live for employees to enjoy!Team events and an Annual Crab Feast for employees and their families.Pride in working for a company that makes a difference in the community and always does right by the customer.Culture of continuous improvement including use of latest technology platforms in the industry.All qualified candidates will receive consideration for employment without regard to, and will not be discriminated against based on, race, gender, veteran status, disability, or other protected category. We are an equal opportunity employer. Pre-employment background check and drug screen is required to be considered for this position.Powered by JazzHR8WJe3NvJIR

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