Director, Project Management (Card Payment Team)

Capital One
Richmond, Virginia
May 15, 2022
Jun 13, 2022
Full Time
West Creek 8 (12080), United States of America, Richmond, Virginia

Director, Project Management (Card Payment Team)

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is seeking to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams.

About Capital One

With over 65 million customers and 45,000 associates, Capital One is the 6th largest bank in the United States with a wide range of financial services products including commercial banking, retail banking, and credit cards. Among numerous recent awards, Capital One has been named to FORTUNE magazine's 100 Best Companies to Work For, Working Mother's 100 Best Companies list, and Human Rights Campaign's Best Places to Work for LGBT Equality list.

About the Group:

The Card Payment Network's team mission is to:
  • Manage Capital One's relationships with the payment networks, including direct negotiation and implementation of contracts;
  • Provide exceptional support and execution to our internal partners as they leverage the payment networks to achieve their business objectives;
  • Help to optimize the payment network economics across our various card portfolios; and
  • Enable our internal partners to envision, prepare for, and navigate the evolution of the payments landscape

About the Role:

The Card Payment Network team is seeking a high-performing self-starter eager to lead an experienced group of operations and relationship managers. You will develop a network of senior leaders across the enterprise, with whom you will be a thought-partner. With your relationship management team, you will help the lines of business launch new card products with the optimal payment network programs. You will also assist with negotiations and contract development with the networks for research engagements, issuance agreements, and funding programs. With the operations team, you will help manage and refine our daily interchange management processes, coordinate efforts across the enterprise during the bi-annual network releases, and oversee the daily network operations across the debit and credit space. Successful Directors will have the opportunity to work closely with a variety of partner teams, including finance, accounting, technology, risk management, and product management teams.

Core Responsibilities:
  • Help in analyzing and negotiating network offers for new card product issuance agreements
  • Oversee the day-to-day operations, including issue resolution, of the card networks
  • Build and cultivate working relationships with line of business and functional team partners
  • Identify and operationalize network economic optimizing enhancements
  • Collaborate across business units and with the networks to help roll-out new products or programs
  • Promote the culture and values of Capital One
  • Approaches problem solving with a strong analytical mindset

Basic Qualifications:
  • Bachelor's Degree
  • At least 5 years of experience in people management
  • At least 5 years of experience in project management
  • At least 5 years of experience in qualitative analysis

  • Preferred Qualifications:
  • MBA/Masters
  • 3+ years of relationship management experience
  • 3+ years of strategic planning experience
  • 3+ years of credit card experience
  • 3+ years of experience in quantitative analysis
  • 3+ years of contract negotiation experience
  • 5+ years of experience working with card payment networks
  • 7+ years of experience in people management
  • 7+ years of experience in project management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Similar jobs