Manager, Technical Writer

Capital One
Vienna, Virginia
May 15, 2022
Jun 12, 2022
Full Time
Towers Crescent (12066), United States of America, Vienna, Virginia

Manager, Technical Writer

Capital One is seeking a Technical Writer to join a growing team that supports teams across the enterprise. The right candidate will have a genuine ability to use language as a tool, and a deeply technical experience as a tech writer. They'll also be strong grammarians who understand how sentence structure and word choice can clarify or obscure meaning. Juggling multiple projects and driving their successful and timely completion is their forte. They welcome technical challenges and are fanatically focused on great user experience. They will consider themselves a lifetime member of the Oxford Comma Fan Club.

You will work with software development teams to document user functionality that will affect thousands of Capital One associates. You will work across teams and technical and product verticals to gather work requirements, resolve dependencies, and deliver content alongside the feature it covers. You're open to new and modern ways of constructing and delivering content, and focused on serving user needs. You're also passionate about quality and ready to do what it takes to achieve it.

As a team lead you understand the benefits and necessity of positive collaboration, and work hard to keep all stakeholders informed as projects progress or obstacles are encountered. You're equally comfortable reporting to leadership, interacting directly with users, and working with partner teams toward a common goal.

Above all, you're a passionate user advocate who tirelessly champions the requirement that we be of service to our users, both internal and external.

Basic Qualifications:
  • Bachelor's degree or military experience.
  • At least 5 years of technical writing experience.
  • At least 1 year of experience with GitHub

Preferred Qualifications:
  • 1+ year experience working with topic-based authoring, specifically MadCap Flare
  • Comfortable collaborating with developers to translate their content into easily understood documentation
  • Experience writing in an Agile software development process
  • Solid understanding of data management technologies and processes
  • 7+ years of technical writing experience
  • 1+ year experience with SDLC
  • 3+ years experience in software development
  • 1+ year experience in a financial services industry
  • 3+ years experience working in an Agile environment

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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