Center 1 (19052), United States of America, McLean, Virginia

Lead Design (User) Researcher - Sr Manager

At Capital One our vision is to change banking for good and that includes changing the way we work through machine learning and artificial intelligence. We're building an integrated team of designers, engineers and data scientists to help us redesign the banking experience of the future. Our Machine Learning Experience Design team integrates design, engineering, and data science to create intelligent platforms, products and services that improve people's everyday lives.

As a Research Lead on the MLXD team, you'll be responsible for leading a highly impactful body of work for our Responsible AI & Machine Learning Platform within the Enterprise ML and AI services. As such, you'll be working with Product, Tech, and Data Science experts to build prototypes and craft a holistic UX experience, leveraging UX research and low-fidelity execution early on. You'll dive into hands-on delivery in collaboration with a group of talented, kind people whose skills span design, product, tech, data science, and more. Together, you are reinventing how we develop, deploy, and maintain machine learning models that help power our business.

What You'll Do:

As a leader and maker, you'll be asked to handle responsibilities, including:

Strategy & Planning

• Collaborating with design, technology, product, and business teams to create intuitive and engaging customer experiences across multiple projects simultaneously, start to finish
  
• Translating findings into insights that guide the experience and product decisions
  
• Leading and shaping early product definitions with formative and foundational research.
  
• Engage in portfolio prioritization to help set the research strategy and road map for the team
  
• Manage through open ended problems and support early product definition
  
• Advocate for the customer through human-centered research methods
  
• Defining standards and best practices for how research is done
  
• Champion the prioritization of research & analysis as a basis for making design centered product enhancements
  
• Working with partners and teams across various geographies
  
• Embracing and advocating for an experience mindset - this is as important to the work as the results
  

Lead & Develop Teams

• Building and leading successful teams through career development by mentoring, coaching, and elevating others
  
• Guide team members in research planning, alignment, execution, analysis, and follow-up
  

• Navigating conflict resolution within your team as well as within projects, teams and partner relationships
  

Execution & Delivery

• Demonstrate fluency of research tools and techniques to measure success, present opportunities, and support decision-making and prioritization utilizing qualitative and quantitative research methods
  
• Practice and help evolve the team's research techniques and toolset to work effectively in cross-team collaboration
  
• Participate in end-to-end product research by:
  
  • Conducting research studies at all stages from discovery to validation, using a variety of methods to understand customer needs and define opportunities which can include in depth/empathy interviews, field studies, prototype testing & usability benchmarking, contextual inquiry, surveys, card sorts, heuristic review and participatory design
    
  • Leading designers and non-designers on project teams to understand and apply research findings by framing problems, defining insights, and designing new methodologies/practices to serve research needs
    
  • Facilitate synthesis and knowledge mapping sessions, teaching research methodologies
    
  • Distilling findings into clearly articulated and actionable insights for stakeholders by clearly articulating strategies
    
  • Knowledge management and dissemination of insights, and creating standards for how research is done, shared, templatized and managed
    
  • Planning and facilitating workshops with internal and external stakeholders to align with business needs
    
  • Present and communicate research and analysis clearly and effectively across various organizations in any format required. Must be able to sell, support, explain, and simply present usability approach and research to various audience types
    

Basic Qualifications

• Master's Degree in social sciences, human factor, cognitive science, human computer interaction or behavioral economics
  
• At least 5-7 years of experience with user, product, or market research
  

Preferred Qualifications

• Ph.D., or certifications in a design or research related field
  
• Experience leading large bodies of work, research strategy and teams
  
• Comfortable working with agile and legal teams
  
• Familiarity with conducting and analyzing research for cross channel experiences
  
• Comfortable working with a variety of business partners and delivering outcomes
  
• Experience managing a cross-functional team
  

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).