IT Service Delivery Program Manager

Fannie Mae
Reston, VA
May 08, 2022
May 17, 2022
Full Time
Company DescriptionAt Fannie Mae, futures are made. The inspiring work we do makes an affordable home a reality and a difference in the lives of Americans. Every day offers compelling opportunities to impact the future of the housing industry while being part of an inclusive team thriving in an energizing environment. Here, you will help lead our industry forward and make your career.Job DescriptionAs a valued contributor to our team, you will apply extensive knowledge of principles, advanced techniques, and theories while evaluating technology commitments, issues, and programming. In this role, you will monitor technology service models, such as managed services, shared services, center of excellence services, or infrastructure services.THE IMPACT YOU WILL MAKEResponsibilitiesThe Support and Tools - IT Service Delivery - Advisor role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilitiesApply strong subject matter expertise and act as a key advisor to identifying obstacles to effective technology and/or ability for project teams to deliver.Advise teams on corrective actions to resolve performance issues affecting products or initiatives.Partner across the technology division to drive increased efficiency and enable the success of products or initiatives.Measure resolution effectiveness and the impact of organizational decisions on the process environment.QualificationsTHE EXPERIENCE YOU BRING TO THE TEAMMinimum Required Experiences6 years of experience with IT Infrastructure components such as Unix/Linux/Wintel Servers, networks, firewalls, routers and load balancersAbility to analyze different components of the infrastructure and application environmentsPrior experience leading large Programs and ProjectsExperience and confidence working with all levels of managementAbility to quickly and concisely communicate (verbal and written) with senior management and other stakeholders on technical issues in non-technical termsAbility to occasionally work on nights and weekends depending on the nature of the projectsStrong relationship management skills and aptitude to multi-task in a high stress environment, both within teams and independentlyProficiency with Jira, Word, Excel, PowerPoint and Microsoft ProjectDesired ExperiencesBachelor degree or equivalentPMP certification or Scrum Master certificationFinancial services industry experience is desiredAdditional InformationThe future is what you make it to be. Discover compelling opportunities at /careers.Fannie Mae is an Equal Opportunity Employer, which means we are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, religion, national origin, gender, gender identity, sexual orientation, personal appearance, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation in the application process, email us at careers_mailbox@.REF ID - REF9365Q

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